Administrative Assistant/Receptionist, Laurier International

Job Information
Author pmnationtalk
Date November 14, 2019
Type Term - Full Time
Company Wilfrid Laurier University
Salary $42,091 - $52,613 - Annual
Location Brantford, ON
Category Administrative Services
Client Wilfrid Laurier University
Contact Information
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Administrative Assistant/Receptionist, Laurier International

Posting ID : 11386
Apply By : 11/20/2019
Position Title : Administrative Assistant/Receptionist, Laurier International
Department : Laurier International
Job Type : Full-time, Limited Term
Campus : Brantford
Reports To : Manager, LEAF Program
Position Summary :

Wilfrid Laurier University is a leading multi-campus, university known for academic excellence and a culture that inspires lives of leadership and purpose. Laurier has a distinct commitment to teaching, research, experiential learning, sustainability and scholarship, which combine to address critical challenges in society, business, the economy and the environment – globally and in the communities we serve. At Laurier’s heart is its strong student focus, which results in exceptional levels of student satisfaction and a deep sense of community that lives on through the university’s highly engaged alumni.

Laurier takes pride in building meaningful relationships with colleagues and students. The Laurier community supports one another, encourages collaboration and teamwork and respects work/life balance, all while recognizing the importance of a challenging, rewarding and inspiring career. Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well as locations in Kitchener and Toronto.

Diversity is one of Laurier’s core values. The university is committed to providing an inclusive workplace and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

We currently have an opportunity to join the Laurier community as an Administrative Assistant/Receptionist, Laurier International.
At Laurier, we are a community. It’s what brings our students here and what keeps our people here.

As an educational institution, we inspire lives of leadership and purpose in our student community. As an employer, we seek, foster and value the same qualities of leadership and purpose in our employee community.

Reporting to the Manager, LEAF Program, the Receptionist’s main responsibility is to provide front-line service and referral to students and visitors at Laurier International, Brantford. The incumbent will provide receptionist support for approximately 20 staff of Laurier International, Brantford.

The position requires strong cross-cultural communication and friendly interaction skills in order to ensure that students’ expectations and needs are understood and managed in a supportive manner. The Receptionist must be able to interact effectively with students who speak English as an additional language and are unfamiliar with the local area. Since the majority of clients the Receptionist will be serving are international students, the incumbent must have an understanding of the challenges associated with the transition to life and study in Canada in order to anticipate the needs of international students who may not be able to fully articulate their request for support.

The regular hours of work for this position are Monday to Friday, 8:30am to 4:30pm.

Accountabilities :
    • Greet, assist, and/or direct students, visitors and the general public who come into Laurier International with tact, sensitivity and in a comfortable manner
    • Briefly assess/triage students’ requests according to urgency and refer to staff as appropriate
    • Book meetings as required with staff members of Laurier International
    • Monitor queries by phone and email and direct stakeholders as appropriate; take adequate messages when required
    • Direct students and support them in accessing information related to submitting health insurance claims
    • Provide support as requested to management team of Laurier International (Director, Global Engagement; Associate Director, International Student Support; Manager, Global Engagement Programming; Manager, LEAF Program)
    • Coordinate installation, repairs and maintenance of office equipment
    • Maintain an organized, tidy office environment including storage room, files, kitchen space, and student lounge area; monitor usage and stock of office supplies and materials and place orders when required
    • Act as the ShopLaurier point person for all LI Brantford staff
    • Provide support to programs delivered by Laurier International staff and volunteers and demonstrate willingness to help out when necessary, including providing logistical and planning support for projects under the oversight of the management team of Laurier International
    • Maintain the promotional television screen at Laurier International
    • Adhere to strict confidentiality about all work and student-related issues
    • Act objectively and in the best interest of Laurier International in all situations
    • Communicate positively and directly with students and staff while encouraging the same from others
    • Assist staff who are managing students in crisis
    • Perform other duties as assigned by the Manager, LEAF Program
Qualifications : A

    • Secondary school plus a minimum of two years’ related experience working with international students in a post-secondary education environment.
    • Demonstrated ability to interact and communicate effectively with students who speak English as an Additional Language
    • Demonstrated ability to understand and anticipate the needs and supports for students who are undergoing a transition to life and studies in Canada
    • Demonstrated ability to support staff in their efforts to serve the needs of students (international and domestic) served by Laurier International
    • Demonstrated respect for people whose social, religious, or political background may be different from own
    • Demonstrated ability to work co-operatively in a tightly knit team of staff and volunteers with varied missions
    • Knowledge of Laurier International, its operations, and the university community, especially the Brantford campus
    • Experience handling money, making deposits, and reconciling financial transactions; ability to work and negotiate with suppliers
    • Demonstrated abilities in problem solving, multi-tasking and prioritizing
    • Demonstrated abilities in customer service, public relations and managing difficult situations with patience, diplomacy and tact
    • Excellent organizational skills including experience planning and scheduling
    • Proven ability to work under strict deadlines with multiple interruptions
    • Proven ability to adapt to changing priorities, remaining open-minded to changing circumstances and new information
    • Ability to understand and manage confidential material
    • Ability to work flexible hours, including evenings and weekends as needed
Grade : EX-C
Salary : $42,091 – $52,613
Salary Notes : This is a full-time, limited term leave replacement role from November 2019 to May 7, 2020.
Please Note :

Please submit a cover letter and resume.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier’s Employee Success Factors.

Diversity and creating a culture of inclusion is a key pillar of Wilfrid Laurier University’s Strategic Academic Plan and is one of Laurier’s core values. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any sexual identities and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives at Candidates from other equity seeking groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity and Accessibility at We have strived to make our application process accessible however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources at 519-884-1970 ext.2007 or

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