Care Quality Liaison
Administrative Officer R14
This posting is to establish an eligibility list for future permanent and/or temporary vacancies.There is currently a temporary opportunity available until August 31st 2020, this temporary opportunity may become permanent.Combine your excellent research and writing skills with your outstanding customer service.
The Patient Care Quality Review Board Act provides an avenue for patients to voice complaints about the quality of the health care they received or the absence of health care services they believe they were entitled to receive. Each Health Authority has a designated complaint office (PCQO) that accepts complaints filed by individuals or their representatives for resolution. It is the Patient Care Quality Review Board that examines and recommends action for complaints not resolved by the Health Authority PCQO. The Review Boards ensure that complaints are properly addressed and that the Minister is informed of the number of complaints, the services in question and the actions taken to improve the overall quality of those services.
Reporting to the Team Lead, Liaison Office, in the Patient Care Quality Department, the Care Quality Liaison will support patients and clients throughout the review process. The Care Quality Liaison is responsible for researching information and conducting a comprehensive analysis of medical evidence, reports, personal information and other related documentation to determine issues for review within the parameters of the Patient Care Quality Review Board Act and its directives. They receive and request information that may be confidential and quite sensitive in nature and they respond to patient inquiries and complaints through written correspondence and by telephone. The Care Quality Liaison is also responsible for preparing comprehensive written summaries of patient care quality complaints for presentation to complainants, staff, external stakeholders and the Boards.
The role requires strong knowledge of research, analysis and investigation techniques. The ideal candidate is an excellent communicator, able to effectively communicate with sensitivity and tact both orally and in writing to a variety of audiences. If you are a skilled information gatherer and a highly effective communicator who handles sensitive issues in a calm and productive manner, we look forward to your application.
The capital of British Columbia, Victoria is a beautiful city, with beautiful beaches and harbours, and a variety of provincial parks to explore. Located on Vancouver Island, Victoria offers a bustling downtown scene and has a wide range of restaurants and entertainment venues to choose from.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Brenda.Evans@patientcarequalityreviewboard.ca . DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible to assist you.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Degree in Public or Health Science Administration, or a related field (Criminology, Social Sciences, Sociology, Psychology etc) plus 1 year of recent, related experience* OR
- Diploma in Public or Health Science Administration or a related field plus 2 years recent related, experience* OR
- Certificate or coursework in a related field plus 3 years recent, related experience OR
- No degree and a minimum of 4 years of recent, related experience*
- Preference may be given to applicants with experience in the health sector or social service sector.
*Recent, related experience must include all of the following:
- Experience in interpretation and application of complex legislation, regulations and policies.
- Experience responding to service issues/complaints and recommending remedial measures.
- Experience performing research, preparing briefing documents, reports, and correspondence without error.
PLEASE NOTE: This position includes regular/frequent exposure to difficult and sometimes disturbing information involving health related adverse events impacting a range of populations, including children.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) will be required.
Cover letter required: NO – Please do not submit a cover letter as it will not be reviewed.
Resume required: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES (COMPREHENSIVE) – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.