Patient and Client Relations Officer
Administrative Officer 18
An eligibility list may be established for future permanent and/or temporary positions.
This is a temporary opportunity until December 3, 2019.
Combine your research and writing abilities with your outstanding customer service skills.
The Performance and Issues Management Branch supports the delivery of provincial health care services that meet patient care quality guidelines. The branch monitors quality assurance in the system through support of the work of the Patient Care Quality Review Boards and through direct contact with patients and their representatives, correspondence, briefings and the management of information on developing issues in health care.
With a strong background in resolving service issues, you respond to a large volume of time-sensitive inquiries and complex information requests from the Minister, the Deputy Minister, MLAs, and/or the general public. As a Patient and Client Relations Officer, you provide an avenue for patients who are not satisfied with health services or the quality care received to raise their concern to the Ministry. Using a case management model, you make telephone contact, investigate issues, determine action taken to-date, and consult related policies and procedures governing the service to provide an appropriate response and conclude the case management process.
Demonstrating sound judgment and systematic thinking, you analyze and evaluate policies, data, trends and directions and translate complex program knowledge and operational accountabilities in order to respond to client’s health services issues.
If you have strong writing, client relations and case management skills, we look forward to your application.
The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Donna.Ward@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Degree in Public or Health Science Administration, or a related field plus 1 year of recent, related experience* OR
- Diploma in Public or Health Science Administration or a related field plus 2 years recent related, experience* OR
- Certificate or coursework in a related field plus 3 years recent, related experience OR
- No degree and a minimum of 4 years of recent, related experience*
*Recent, related experience must include all of the following:
- Developing and implementing policy and issues management. Preference may be given to applicants with this experience in mental health and addictions.
- Responding to service issues, and recommending remedial measures.
- Experience researching and writing skills including preparing briefing documents, reports, and correspondence without error.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) will be required.
Cover Letter: NO
Resume: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES (COMPREHENSIVE) – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.