Supervisor of Information Services
Administrative Officer R21
An eligibility list may be established.
Provide leadership, supervision and training in a dynamic and changing environment
The Office of Housing and Construction Standards, Residential Tenancy Branch (RTB) encourages successful relationships between landlords and tenants by providing information and public education. The branch also has a significant administrative justice role which is fulfilled through the impartial arbitration and adjudication of disputes between landlords and tenants.
Under the general supervision of the Director- Information Services, this position is responsible for supervising up to 20 Information Officers and Administrative support staff. This position is responsible for the ongoing training, development and performance of staff. This position is responsible for the daily operations of the Information Services Team of the Residential Tenancy Branch office and for ensuring client services and performance standards are met.
The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Bernard.James@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below.
- Secondary school graduation or equivalent (GED)
- Two (2) years of experience in a high volume, fast paced contact/call center environment (telephone & email).
- Two (2) years of experience working in a high volume, fast paced processing environment dealing with a diverse range of clients, engaging in conflict resolution, providing information services, and using effective communication.
- Two (2) years of supervisory experience including: performance management, work force management, human resource management, staff training, coaching, mentoring, and conflict resolution.
- Experience in MS Excel at an intermediate level (includes: working with multiple worksheets, finding and replacing data, sorting and filtering database, setting up data validation, creating charts, and complex formulas)
Preference may be given to applicants with the following:
- A diploma or degree in a related field such as Business Administration, Public Administration, Technology, or Management.
- Experience in the interpretation and application of legislation or complex policy.
- Five (5) or more years experience in a high volume, fast paced contact/call center environment (telephone & email).
- Five (5) or more years experience working in a high volume, fast paced processing environment dealing with a diverse range of clients, engaging in conflict resolution, providing information services, and using effective communication.
- Three (3) or more years of supervisory experience including: performance management, work force management, human resource management, staff training, coaching, mentoring, and conflict resolution.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) will be required.
Cover letter required: NO – Please do not submit a cover letter as it will not be reviewed.
Resume required: YES – A resume is required as part of your application; however, it may not be used for initial shortlisting purposes.
Questionnaire (COMPREHENSIVE): YES – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.