Operate a variety of meter data head end software applications to process and monitor AMI device error reports. Clarify problem areas with supervisor, as appropriate. Perform printing, receipting, filing, updating and submissions of AMI device error reports, as required.
Operate and apply a variety of software applications in order to produce documents, spreadsheets, presentations and flowcharts, tables and organizational charts. Perform text and object manipulation using the applications of sorting, moving, merging, segmenting and scanning. Produce lengthy numeric tables and flowcharts that involve detailed and/or specialized set-ups.
Revise Documentation System Documents, as instructed, using control procedures in the document creation, revision, deletion and documentation classification. Ensure that proper standards and procedures are followed in production.
Perform daily verification routines on AMI devices and head-end systems and update/edit, as required (e.g. data files, error logs and reports).
Assist in the development/revision of processes, tools and procedures documents, as required.
Prepare correspondence from information received through inquiries and trouble calls related to customer billing (e.g. meter reads, change meters, meter multiplier, etc.) ensuring grammatically correct and accurate. Provide information to personnel on AMI device error reports in accordance to established procedures. Initiate inquiries and open service notifications on AMI devices.
Process AMI device exceptions; follow up with internal and external support groups on the status of exceptions and ticket resolutions.
Work with internal and external customers regarding details on customer service issues and inquiries including the commissioning of AMI devices and commencement of meter data collection. Respond to incoming phone inquiries from internal customers. Contact internal customers as required.
Assist in the resolution of AMI device exceptions using established procedures, practices and operational tools.
Record and resolve AMI device exceptions, according to established procedures for reference and control of work to ensure negotiated service level agreements are met. Input AMI device trouble into systems. Participate in coordination of materials required for AMI device installations. Follow up and ensure actions are complete and resolved the issue.
Perform a variety of clerical duties such as maintain filing system and systems of record; support the configuration of users to the AMCC in accordance to established procedures.
Test and verify the end to end communication paths for data errors using the tools of the AMI network component and the head-ends systems prior to commissioning of AMI device installations and commencement of data collection.
Participate in the change management process including the configuring and provisioning for commissioning and decommissioning of AMI devices to or from the system in accordance to established procedures.
Update and maintain network component assets, configuration database and network map in accordance to established procedures.
Collect metering data from metering installations and synchronize meter clock times to specifications set forth in the Meter Data Management and Repository (MDM/R).
Apply substitution routines, or perform data estimation or edits on meter data. Review erroneous outputs, error messages and exceptions to establish the reason for the problem and perform corrective action.
Multitasking between numerous systems and software.
Perform User Acceptance Testing on AMI related systems and processes.
Perform other duties as required.
If you share our passion for safety, our customer service focus, and are ready to play a lead role in building a bright future, we would love to hear from you!
Thank you for considering this opportunity and we welcome applications from all qualified candidates. If you are being considered for an interview or other assessment one of our Recruitment Consultants will be in touch. Furthermore, if you are being considered for an interview and require special accommodations please let us know. Finally, short-listed candidates will be asked to pass a reliability check (which could include criminal background check, driver’s license abstract, education verification, etc.) prior being offered a job at Hydro One.
Deadline: February 4, 2019
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