Team Supervisor, Contact Centre
Management Band 1
This position is excluded from union membership.
An eligibility list may be established.
Bring your superior organizational and problem solving skills to this important leadership role
The BC Public Service Agency (BCPSA) provides leadership and services in people management. The Agency supports its clients in achieving their human resource goals and improves the overall effectiveness of the public service by providing human resource management policies and frameworks, as well as a variety of human resource services, products and programs.
As Team Supervisor you are responsible to lead, support and coordinate staff in a virtual Contact Centre environment that delivers HR, Payroll and Benefit services. Ensure team members have sufficient technical expertise and training, are current in best practices, and can apply tools and information enquiry strategies to resolve diverse customer needs.
Utilising your effective communication skills to promote a positive and productive work environment, you ensure staff receive adequate training, coaching and mentorship. The Team Supervisor ensures that call volumes are handled, customer needs are being met and provides input and recommendations to increase or improve accessibility of services.
The role of Team Supervisor requires a motivated individual, able to function effectively in a challenging and changing work environment that supports the delivery human resources services. If you are an inspiring supervisor with experience in a contact centre environment, consider this rewarding career opportunity.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Ronda.Watson@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.
NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Degree or Diploma in Human Resources, Business Administration, or Public Administration. Or, an equivalent combination of education and experience may be considered.
- Experience in the leadership, development and direct supervision of staff.
- Experience leading and resolving complex issues, both staff and client.
- Preference may be given to applicants with minimum 2 years’ experience supervising in a contact centre environment.
- Preference may be given to applicants who have experience supervising 15 or more employees
- Preference may be given to applicants who have experience with PeopleSoft.
- Preference may be given to applicants who have experience with HR practices and policies, guidelines and theory.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) will be required.
Cover Letter: YES – A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Online Questionnaire: YES – As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements.