Manager, Business Operations
Management Band 2
An eligibility list may be established.
This position is excluded from union membership.
Play a leadership role in leading innovation and service delivery processes
Service BC Division is government’s chief provider of citizen- and business-centred services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies. Through BC Registries and Online Services, we provide trusted registry services including the Corporate Registry, Personal Property Registry, Manufactured Home Registry, OneStop Business Registry and BC Online. We also have an important mandate to deliver secure and privacy-enhancing identity services for citizens and businesses, through the Provincial Identity and Information Management Program, to support access to digital government services and information.
Within Service BC Division, our people and our culture are important to us. We look for people who are motivated to deliver an excellent service experience to citizens, businesses, colleagues, peers, clients and partners. Our vision is to deliver innovation, value, and service excellence to the citizens of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization. We believe in being kind and helpful, and we are committed to delivering “Service with Heart”.
The Manager of Business Operations provides strategic policy oversight and leads the policy team to achieve its mandate through planning, implementing and managing business operations, including providing leadership and guidance in human resources/labour relations, communications, finances and issues management.
The capital of British Columbia, Victoria is a beautiful city, with beautiful beaches and harbours, and a variety of provincial parks to explore. Located on Vancouver Island, Victoria offers a bustling downtown scene and has a wide range of restaurants and entertainment venues to choose from.
With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Sophia.Howse@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.
NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Post-secondary degree or diploma in a related field (such as human resources, public administration, communication), or equivalent combination of education and/or experience.
- A minimum of three years’ recent, related experience (preference may be given to candidates with more than three years of experience) in the following areas:
- leading and coaching multi-disciplinary staff
- Human Resources life cycle management
- business planning and budget
- writing and editing communications materials
- interpreting and applying regulations, policies and practices and providing expertise and guidance to stakeholders.
- Excellent organizational skills to manage diverse workloads effectively and independently.
- Experience dealing with highly confidential and sensitive issues.
- Preference may be given to candidates with public sector experience.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
CRC – A Criminal Record Check (CRC) will be required.
Cover Letter: YES – A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES – You will be required to answer a standard questionnaire.