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Box Office Agent

Job Information
Author gwozney
Date September 10, 2017
Type Full Time
Company Canadian Museum for Human Rights
Salary TBD - Per Hour
Location Winnipeg, MB
Category Government
Contact Information

The Canadian Museum for Human Rights (CMHR) is the first museum in the world solely dedicated to the evolution, celebration and future of human rights. It is the first national museum in Canada to be built outside the National Capital Region. Located in the heart of Canada in Winnipeg, Manitoba, the CMHR rises from the Prairie earth at The Forks, which has been a meeting place for over six thousand years.

The CMHR delivers an immersive, interactive and memorable experience for visitors of every background, age and ability. Each visitor has access to a fully reinvented museum experience that reflects a design approach that sets new Canadian and world standards for inclusion and universal accessibility.

We are seeking talented individuals who are motivated to share their passion and commitment to join our team. Together, we aim to enhance the public’s understanding of human rights, to promote respect for others, and to encourage reflection and dialogue.

Key Responsibilities

Reporting to the Manager, Program Delivery and Services, and under the supervision of the Team Leader, the Box Office Agents work primarily in the box office and at the scanning stations and will greet visitors, provide accurate sales and service of Museum products, services, programs and exhibitions.

Greets visitors;
Provides visitors with general information concerning services, programs and exhibits;
Provides accurate sales of tickets, memberships, gift cards, etc.
Provides directions and assists with wayfinding
Ensures the security of the visitor
Maintains a safe environment and acts as a first point of contact to escalate security matters to the appropriate staff member;
Assists volunteers with a variety of duties when required
Assists visitors with the use of mobile applications;
Contributes to team efforts by accomplishing related results as needed;
Performs some admin duties to assist the ticketing, reservation and membership teams;
Performs other duties as assigned.

Skills and Qualifications – Required

Minimum of 1 year of experience working in customer service
Minimum of 1 year of experience working in a cash handling job
Demonstrated experience working as part of a team
The ability to communicate verbally in both official languages (English and French)
Available to work shifts (weekdays, weekends, evenings and general holidays)

Skills and Qualifications – Desired

Knowledge of general security practices
Experience in the tourism/hospitality industry
The ability to communicate in additional languages
Relevant and similar experience in a related organization (e.g., museum or other not-for-profit organization or tourism industry)


Excellent communication skills with the ability to remain calm and unbiased;
Ability to work both independently or collaboratively in a team-oriented environment with a variety of staff and volunteers in visitor-facing roles
High level of attention to detail;
Ability to exercise sound judgment
Polite, positive, attentive, kind and caring

Official Language Proficiency:

BBC – Written Comprehension (intermediate), Written Expression (intermediate) & Oral Proficiency (advanced) in French

Working Conditions and Physical Demands

Flexible hours of work, including weekdays, weekends, evenings and holidays.
Required to wear a Canadian Museum for Human Rights issued uniform
A considerable amount of standing and walking is required, or the ability to remained stationed in one area
Work is in an open public environment

Conditions of Employment

Security Screening Level – Reliability Status
Child Abuse Registry Check

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