The Change and Release Coordinator, Reporting to the Sr. Manager BC/DR, will be responsible for leading the alignment of change management processes in an Agile environment. The Change and Release Coordinator will also be responsible for developing and updating documentation to define processes within Release and Change management. This position is a 6 month contract with potential for extension.
This is a 6 month contract position
Coordinating the delivery of code from various development teams to QA environments
Scheduling and monitoring build efforts with integrators and database administrators
Leading the change in the CM process to be in line with an Agile environment
Coordinating releases to controlled environments with internal SMEs
Support the software release build cycles for multiple product lines
Work closely with multiple teams and define deliverables and schedules
Ensure that all system changes conform to the defined company processes
Manage and chair/facilitate regular CAB meetings and reporting
Create, produce and publish quarterly reports and matrix to show trends in change and release management
Ability to evaluate current trends in the industry and make recommendation with action plans on implement relevant trends to ESC
Develop and update documentation to define processes within Release and Change Management
Identify continuous improvements to the change/release processes to ensure the processes stay aligned with ESC strategies
Develop, maintain, and execute training materials relating to change and release management
Maintain and execute the Employee Emergency Notification system as required
Ability to work various shifts to support release activities
Other projects as assigned, such as business continuity and disaster recovery initiatives
Undergraduate degree in Computer Science or equivalent experience
5 to 7 years of experience in managing and facilitating CAB processes including in Agile environments
5 to 7 years of experience with ITIL-based Configuration, Change and Release Management
3 to 5 years of experience coordinating release implementations
3 – 5 years working knowledge of software development life cycles, enterprise database systems, UNIX (HP-UX) environments, and source code control systems
ITIL v3 certification
Ability to manage change using an ITIL based change management system
Ability to identify and ask leaders about potential risks of deployments during CAB
Good problem solving skills and ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
Ability to adapt and embrace change in a dynamic work environment
Demonstrated ability to prioritize workload, meet multiple deadlines, within both a team and independent role
Extremely detail oriented
Strong customer service focus
Excellent verbal and written communication skills and ability to demonstrate ‘Listen to Learn’ skills
Ability to work a flexible schedule to accommodate project deadlines including limited travel and on-call rotation.
ABOUT EXPRESS SCRIPTS CANADA
Express Scripts Canada, a registered business name of ESI Canada, an Ontario partnership indirectly controlled by Express Scripts, Inc. (Nasdaq: ESRX), is one of Canada’s leading providers of health benefits management services. From its corporate headquarters in Mississauga, Ontario, just outside Toronto, Express Scripts Canada provides a full range of integrated pharmacy benefit management (PBM) services to insurers, third-party administrators, plan sponsors and the public sector, including health-claims adjudication and processing services, Home Delivery Pharmacy Services, benefit-design consultation, drug-utilization review, formulary management, and medical and drug-data analysis services, to better facilitate the best possible health outcomes at the lowest possible cost.
It will be a condition of employment that the successful candidate receives the Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation in order to receive Clearance if required.
We offer a competitive salary, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. Thank you for your interest in this position, however only qualified candidates will be contacted for an interview. No telephone calls please.