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Change & Release Coordinator (6 month contact)

Job Information
Author ahnationtalk
Date October 9, 2018
Type Full Time
Company Express Scripts Canada
Location Mississauga, ON
Category Business / Management
Client Express Scripts Canada
Contact Information
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Change & Release Coordinator (6 month contact)

The Change and Release Coordinator, Reporting to the Sr. Manager BC/DR, will be responsible for leading the alignment of change management processes in an Agile environment.  The Change and Release Coordinator will also be responsible for developing and updating documentation to define processes within Release and Change management.  This position is a 6 month contract with potential for extension.

This is a 6 month contract position


  • Coordinating the delivery of code from various development teams to QA environments
  • Scheduling and monitoring build efforts with integrators and database administrators
  • Leading the change in the CM process to be in line with an Agile environment
  • Coordinating releases to controlled environments with internal SMEs
  • Support the software release build cycles for multiple product lines
  • Work closely with multiple teams and define deliverables and schedules
  • Ensure that all system changes conform to the defined company processes
  • Manage and chair/facilitate regular CAB meetings and reporting
  • Create, produce and publish quarterly reports and matrix to show trends in change and release management
  • Ability to evaluate current trends in the industry and make recommendation with action plans on implement relevant trends to ESC
  • Develop and update documentation to define processes within Release and Change Management
  • Identify continuous improvements to the change/release processes to ensure the processes stay aligned with ESC strategies
  • Develop, maintain, and execute training materials relating to change and release management
  • Maintain and execute the Employee Emergency Notification system as required
  • Ability to work various shifts to support release activities
  • Other projects as assigned, such as business continuity and disaster recovery initiatives


  • Undergraduate degree in Computer Science or equivalent experience
  • 5 to 7 years of experience in managing and facilitating CAB processes including in Agile environments
  • 5 to 7 years of experience with ITIL-based Configuration, Change and Release Management
  • 3 to 5 years of experience coordinating release implementations
  • 3 – 5 years working knowledge of software development life cycles, enterprise database systems, UNIX (HP-UX) environments, and source code control systems
  • ITIL v3 certification
  • Ability to manage change using an ITIL based change management system
  • Ability to identify and ask leaders about potential risks of deployments during CAB
  • Good problem solving skills and ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
  • Ability to adapt and embrace change in a dynamic work environment
  • Demonstrated ability to prioritize workload, meet multiple deadlines, within both a team and independent role
  • Extremely detail oriented
  • Strong customer service focus
  • Excellent verbal and written communication skills and ability to demonstrate ‘Listen to Learn’ skills
  • Ability to work a flexible schedule to accommodate project deadlines including limited travel and on-call rotation.


Express Scripts Canada, a registered business name of ESI Canada, an Ontario partnership indirectly controlled by Express Scripts, Inc. (Nasdaq: ESRX), is one of Canada’s leading providers of health benefits management services. From its corporate headquarters in Mississauga, Ontario, just outside Toronto, Express Scripts Canada provides a full range of integrated pharmacy benefit management (PBM) services to insurers, third-party administrators, plan sponsors and the public sector, including health-claims adjudication and processing services, Home Delivery Pharmacy Services, benefit-design consultation, drug-utilization review, formulary management, and medical and drug-data analysis services, to better facilitate the best possible health outcomes at the lowest possible cost.

It will be a condition of employment that the successful candidate receives the Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation in order to receive Clearance if required.

We offer a competitive salary, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. Thank you for your interest in this position, however only qualified candidates will be contacted for an interview. No telephone calls please.

For more information about Express Scripts Canada, visit its Web site at

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