Client Services Assistant
This posting is to establish an eligibility list for future permanent and/or temporary vacancies in the following locations: Cranbrook, Castlegar, Nelson and Revelstoke.
Three positions are currently available: 1 regular, full time position in both Cranbrook and Nelson; 1 regular, part-time [.6] position in Revelstoke.
Do you thrive in a high volume environment? Do you enjoy serving a diversified public? Can you change priorities on a dime?
The Ministry of Forests, Lands, Natural Resource Operations and Rural Development works collaboratively with ministries involved in the management of natural resources to coordinate people and resources to provide exceptional service to the public. The Ministry assists clients through its office reception interface and through FrontCounter BC service counters, which simplifies the process for citizens and natural resource businesses who are seeking information or authorizations to utilize crown natural resources.
An organized worker, you independently manage your own workload while taking into consideration changing priorities, tight deadlines, volume of work and available resources. You are also a skilled information gatherer, able to use the internet, industry databases and other sources to retrieve information and provide relevant findings. A highly effective communicator with conflict resolution skills, you analyze client information and deal with sensitive issues in a calm, productive manner.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Leanne.T.Colombo@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. Information and tips about how to complete your job application, including adding or editing your résumé and applying for jobs, are available at the following link: Your Job Application. If you still experience technical difficulties applying for a competition, please send an email to BCPSA.Hiring.Centre@gov.bc.ca before the stated closing time and we will respond as soon as possible to assist you.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
In addition to this exciting opportunity in an amazing location, the BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please visit What the BC Public Service offers You.
NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.
To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Secondary school graduation or equivalent.
- Experience working in a professional office and/or high volume customer service environment.
- Experience/training in word processing, spreadsheet and other standard computer applications.
Preference may be given for one or more of the following:
- Minimum of two years’ experience working with the public in a service quality environment with some financial experience handling cash.
- Experience interpreting and explaining policies and/or regulations to clients/customers.
- Experience with web-based programs.
- Experience working in the natural resource sector.
- Experience dealing with cash transactions and other point of sales devices, credit cards or similar.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.
A Criminal Record Check [CRC] will be required.
Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.
Résumé required: YES – A résumé is required as part of your application; however, it may not be used for initial shortlisting purposes.
Questionnaire: YES – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements listed in the job profile. Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history, including job titles, start and end dates [month and year] of your employment, and your job related responsibilities, accountabilities and accomplishments. Ensure your questionnaire responses are complete as your résumé may not be used for initial shortlisting purposes.