Ministry/Organization: BC Public Service -> Adv Ed, Skills & Training
Ministry Branch / Division: Trades Training, Strategic Planning and Engagement Branch, Client Engagement, Products and Services
This posting is only open to current members of the Clerk 9 / Clerk Stenographer 9 Inventory. If you are not a member of this inventory, please refer to the Applicant Inventories page for information about applying to be an inventory member.
Client Services Officer
This is a temporary opportunity until February 1, 2019. Regular employees require their supervisor’s approval to accept a temporary opportunity. Relocation expenses are not applicable on temporary opportunities. A permanent appointment may result from this temporary opportunity.
An eligibility list may be established for future similar permanent or temporary vacancies.
Provide administrative supports related to the WorkBC and WelcomeBC websites, while assisting the public with technical issues and information requests.
Operating under the Ministry of Advanced Education, Skills & Training, the Client Engagement, Products and Services Unit oversees the development and maintenance of the WorkBC and WelcomeBC websites. WorkBC.ca helps users to successfully navigate B.C.’s labour market. It offers an easy-to-use, free job searching and posting service that connects employers with job seekers, and displays relevant labour market information to help guide education and career paths. WelcomeBC.ca helps ensure new British Columbians are able to settle, gain employment, become active members of their communities, and contribute fully to the social and economic prosperity of B.C. Client Services Officers provide technical assistance and information services by phone, live chat, web and e-mail for various inquiries related to B.C.’s labour market, employment programs, skills training and immigration.
As a Client Services Officer, you are part of a team administering the Job Bank program with a focus on validating new employers and reviewing job postings. Serving clients is a top priority, including employers and job seekers looking for advice/guidance related to the information on WorkBC and WelcomeBC. You are able to work in a fast-paced environment, manage and multi-task your workload with multiple inquiries and phone calls, and prioritize projects and deadlines. With a strong understanding of computers and advanced Internet skills, you oversee posting and verifying job openings and provide technical support to clients who are not computer savvy. A strong communicator with a professional manner, you handle the verbal and written inquiries and are able to clearly articulate the advice being sought and handle difficult client situations.
If you are able to work independently and as a contributing part of a team, we encourage your application.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Tyler Woolley – Tyler.Woolley@gov.bc.caDO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
Secondary school graduation (Grade 12) or equivalent (GED).
Minimum two (2) years of clerical/administrative support experience, or a combination of experience and post-secondary education/training.
Minimum six (6) months experience providing information or services to clients.
Experience and/or training in keyboarding, data entry, internet research, and other standard computer applications.
Experience providing website technical support to clients through various digital channels.
Preference may be given for:
3 or more years’ clerical/administrative support experience or the equivalent combination of related education/training and experience.
Applicants with contact centre experience in a multi-channel environment.
Experience navigating and troubleshooting using the following web browsers: Chrome, Firefox, Safari and Internet Explorer.
Applicants who are bilingual in English and French.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) will be required.
Cover Letter – NO
Resume – YES Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire – YES As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements..