An eligibility list may be established.
A great opportunity to begin your administrative career!
The Ministry of Children and Family Development promotes and develops the capacity of families and communities to care for and protect vulnerable children and youth and supports healthy child and family development to maximize the potential of every child in BC. The Ministry is responsible for regional and province wide delivery of services and programs that support positive and healthy outcomes for children, youth and their families.
The role of the Team Assistant is to provide program support and general administrative and clerical support to a children and families office, working directly for professional staff on program responsibilities.
The Team Assistant has a primary focus on providing day to day problem support within the social services office. The position reports to the Office Manager, and receives direction from multiple stakeholders that include: Social Workers, Team Leaders, Managers and the immediate supervisor. The position is the point of contact for client intake. The position requires a greater job knowledge in order to provide problems supports to programs such as Child Protection, Child and Youth Mental Health, Adoption, Guardianship, Youth Probation and Resource office staff. This position is a point of contact for program(s) so there is a records management responsibility, financial responsibility and there is a requirement for a greater knowledge of how the social services office relates outside the Ministry; with service providers, community organizations and other public service organizations. An important aspect of your position will involve preparing and maintaining records and reports needed for case management. You will be creative in word processing and spreadsheet creation and maintenance, and you will excel with numbers and details.
The position requires an understanding of the challenges faced by clients, and potential clients, of the services and programs being offered and how the social services office relates outside the Ministry; with service providers, community organizations, and other public service organizations.
Kelowna is known for its spectacular selection of wineries, and it is set on the shores of Okanagan Lake, providing water activities like swimming, paddling, windsurfing and fishing. Big White, the ski mountain in Kelowna, allows for skiing and snowboarding.
The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Susan.Goulet@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website.
NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Secondary school graduation or equivalent.
- Minimum four (4) years of administrative support experience. An equivalent combination of experience, education and/or training may be considered.
- Minimum two (2) years of experience providing excellent client service
- Minimum one (1) year of experience using a multi-line switch board.
Preference may be given to applicants with the following:
- Administrative experience working with vulnerable children/families and/or in a human/social services environment.
- Experience using MCFD applications: Integrated Case Management (ICM) and/or Management Information System (MIS) computer applications.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.
Cover Letter: NO
Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire – YES (COMPREHENSIVE) As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.