CLK 11R – Customer Service Representative

Job Information
Author pmnationtalk
Date January 28, 2019
Type Full Time
Company BC Public Service
Salary 42,655.22 - $48,230.51 - Annual
Location Port Alberni, BC
Category Admin / Office
Client BC Public Service
Contact Information
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CLK 11R – Customer Service Representative – (56817)

Posting Title: CLK 11R – Customer Service Representative
Position Classification: Clerk R11
Union: GEU
Location: Port Alberni, BC V9Y 8Y9 CA (Primary)
Salary Range: 42,655.22 – $48,230.51 annually
Close Date: 1/31/2019
Job Type: Regular Part Time
Temporary End Date:
Ministry/Organization: BC Public Service -> Citizens’ Services
Ministry Branch / Division: Service Delivery/Service BC
Job Summary

Customer Service Representative
Clerk 11

This posting is to establish an eligibility list for future permanent and/or temporary (full time or part time) vacancies.

There is currently a temporary opportunity available until March 31, 2020 at Port Alberni Service BC. It is forecasted that this position will work approximately 0.75 FTE (1370 hours) during this term.

The hours of operation for this workplace require you to be available for call-in between the hours of 7am and 10am, Monday to Friday.
An exciting opportunity to be part of a team that strives to be best in class!

Service BC Division is government’s leading provider of citizen- and business-centred services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.

Through BC Registries and Online Services, we provide trusted registry services including the Corporate Registry, Personal Property Registry, Manufactured Home Registry, OneStop Business Registry and BC Online.  We also have an important mandate to deliver secure and privacy-enhancing identity services for citizens and businesses, through the Provincial Identity and Information Management Program, to support access to digital government services and information.

Within Service BC Division, our people and our culture are important to us. We look for people who are motivated to deliver an excellent service experience to citizens, businesses, colleagues, peers, clients and partners. Our vision is to deliver innovation, value, and service excellence to the citizens of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization. We believe in being kind and helpful, and we are committed to delivering “Service with Heart”.

If this sounds like a fit for you, please check out the position details below.

If you’re looking for an exciting role in a dynamic, public service environment, this could be just the position you’re after. As a Customer Service Representative with Service BC in Port Alberni, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services delivered both in person, online and over the phone.

Your strong service orientation and ability to multi-task skills are important in this role. We are seeking a confident individual able to perform duties with a high degree of initiative, flexibility and efficiency. In this position, you will provide over-the-counter, telephone and correspondence services to respond to public enquiries. This role calls for an analytical thinker with a keen attention to detail and experience handling financial transactions, including receiving payments from the public. You are also required to proficiently use many computer programs delivering service to the public. You enjoy meeting the public’s needs in a service oriented environment. You are a positive team member, establishing and maintaining effective working relationships that enable you to complete work, provide quality services and share information. A significant portion of your role includes working with marginalized groups and/or those with multi-barriers and/or cognitive or mental health challenges. It is expected that same level of service, respect and dignity to be provided to everyone who attends our office. If you are interested in working in a rewarding and dynamic environment, this is the job for you.

Service BC is an excellent opportunity to develop your career with government due to the exposure of a wide variety of programs.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

Port Alberni is a central hub for exploring the island, and it’s a town rich in culture and heritage.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.  Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile.  For specific position related enquiries, please contact Annameika LeeAnnameika.Lee@gov.bc.ca  DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.  For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Minimum grade 12 graduation required, or equivalent.
  • Two years clerical experience, education and/or relevant training.
    • Minimum one year full-time equivalent clerical experience (achieved within the past 3 years) in a high volume public facing environment in combination with relevant training.
    • Relevant training could include but not limited to office administration, cashier training, etc.
    • *There will be different combinations of relevant training and one year full-time experience that would result in the person meeting the above standards. 
  • Minimum two years customer service experience, providing excellent in-person information and services to the public.
    • Preference may be given to applicants who have completed a training program focused on customer service/service excellence.
  • Minimum one year experience handling financial transactions (eg. payment processing, cash handling) from the public.
  • Experience/training in keyboarding, word processing, and standard computer applications (ie. MS Office – Word, Excel, Outlook, Internet, standard computer applications and data bases)

Preference may be given for:

  • Clerical and administrative office experience in a public service sector environment.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting. 

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:

Cover Letter: YES – A cover letter is required as part of your application. Please describe how you are a good fit for this role.  The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, details of how you meet the qualifications listed above and any relevant information that relates to the job to which you are applying.

Online Questionnaire: YES – As part of the application process, you will be required to answer a few standard questions.

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