Customer Service Representative
An eligibility list may be established.
An exciting opportunity to be part of a team that strives to be best in class!Service BC Division is government’s leading provider of citizen- and business-centred services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.
Through BC Registries and Online Services, we provide trusted registry services including the Corporate Registry, Personal Property Registry, Manufactured Home Registry, OneStop Business Registry and BC Online. We also have an important mandate to deliver secure and privacy-enhancing identity services for citizens and businesses, through the Provincial Identity and Information Management Program, to support access to digital government services and information.
Within Service BC Division, our people and our culture are important to us. We look for people who are motivated to deliver an excellent service experience to citizens, businesses, colleagues, peers, clients and partners. Our vision is to deliver innovation, value, and service excellence to the citizens of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization. We believe in being kind and helpful, and we are committed to delivering “Service with Heart”.
The role of a Customer Service Representative (CSR) is to provide an excellent service experience to citizens and businesses across a broad range of programs. A CSR is the frontline contact in the delivery of these services and will provide in-person counter service and telephone services to citizens. CSR’s are expected to be knowledgeable; citizen service oriented, and exhibit a high degree of tact, diplomacy and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC.
Clerical and administrative functions include documentation batching, calculation of fees, recording of transactions, writing related correspondence and reports; and assisting with other administrative aspects of the office.
The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
NOTE: This Regular Part Time As & When (RPTAW) position is .50 % of a full time regular position. The hours and days of work will vary bi-weekly, ranging from nil to full time hours, depending on operational demand, but will average no less than the annual guarantee of 913.50 hours between April 1 and March 31 of the following year. In the first year of employment these hours will be prorated based on start date. Scheduled start and end times are variable from 8:00 am to 5:00 pm, Monday to Friday, dependent on operational requirements. Further hours may be offered in addition to the annual guaranteed hours. Work schedules are provided a minimum of 14 days in advance. Employees are required to work assigned scheduled shift. Work schedules may be amended due to operational requirements. If work schedules are changed with less than 14 days’ notice a prescribed scheduled time period for contact will be utilized during which RPTAW employees will be contacted to work if required.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Monica.Jones@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Minimum grade 12 graduation required, or equivalent
- Two years clerical experience, education and/or relevant training
- Minimum one year full-time equivalent clerical experience (achieved within the past 3 years) in a high volume public facing environment in combination with relevant training
- Relevant training could include but not limited to office administration, cashier training, etc.
There will be different combinations of relevant training and one year full-time experience that would result in the person meeting the above standards
- Minimum two years customer service experience, providing excellent in-person information and services to the public
- Preference may be given to applicants who have completed a training program focused on customer service/service excellence
- Minimum 12 months experience handling financial transactions (eg. payment processing, cash handling) from the public
- Experience/training in keyboarding, word processing, and standard computer applications (ie. MS Office – Word, Excel, Outlook, Internet, standard computer applications and data bases)
- Preference may be given to applicants who have clerical and administrative office experience in a public service sector environment
- Preference may be given to applicants with a BC Class 5 or 7 drivers license. Please note that this will be verified at the end of the competition
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) will be required.
Cover letter required: NO – Please do not submit a cover letter as it will not be reviewed.
Resume required: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES – You will be required to fill out a standard questionnaire.
IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.