CLK 11R – HR Service Representative

Job Information
Author ahnationtalk
Date March 1, 2019
Deadline Open
Type Full Time
Company BC Public Service
Salary $41,234.92 - $49,149.63 - Annual
Location Multiple Locations, BC
Category Admin / Office
Client BC Public Service
Contact Information
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CLK 11R – HR Service Representative – (58523)

Posting Title: CLK 11R – HR Service Representative
Position Classification: Clerk R11
Union: N/A
Location: Kamloops, BC V2H 1B7 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T6L8 CA
Nelson, BC V1L5S4 CA
Prince George, BC V3L4J8 CA
Vancouver, BC V8W 2S8 CA
Victoria, BC V9B6X2 CA
Salary Range: $41,234.92 – $49,149.63 annually
Close Date: 3/17/2019
Job Type: Regular Full Time
Temporary End Date:
Ministry/Organization: BC Public Service -> BC Public Service Agency
Ministry Branch / Division: Contact Centre Operations
Job Summary:

HR Service Representative
Clerk R11
This posting is to establish an eligibility list for future permanent and/or temporary vacancies.
This position is excluded from union membership.
Applicants who do not fully meet the required qualifications at the Clerk 11 level may be considered for this position, but under-implemented at a lower classification (Clerk 9 – Payroll and Benefit Support Representative developmental).

A multi-faceted role in a high volume, fast-paced quality service environment

The BC Public Service Agency (BCPSA) provides leadership and services in people management. The Agency supports its clients in achieving their human resource goals and improves the overall effectiveness of the public service by providing human resource management policies and frameworks, as well as a variety of human resource services, products and programs.

The HR Services Representatives are the frontline of MyHR providing technical HR advice and support to ministry customers and clients, via email and telephone, related to routine collective agreement interpretation and application of other HR matters, such as pay, benefits, leaves and application support queries.

Your strong service orientation, including your ability to provide exceptional service to customers and resolve issues in a Contact Centre environment, is critical to this position, as are good verbal and written communication skills, ability to multitask, prioritize and to meet deadlines.  We are seeking a confident individual able to perform multiple duties with a high degree of initiative, professionalism and efficiency. In this position, you are the first point of contact and will provide telephone and email correspondence services to respond to enquiries while navigating multiple screens and programs. You are a positive team member and are able to maintain confidentiality when dealing with personnel information and privacy legislation.

To learn more about these B.C communities you can click on the Hello BC link here!

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an inclusive and accessible employer. Please advise the hiring manager if any accommodations are required to assist you to ensure equitable participation.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile.  For specific position related enquiries, please contact Ronda.Watson@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.  For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

JOB REQUIREMENTS for the clerk 11

  • Secondary School graduation or equivalent;
  • 1 year of experience working in a high volume, direct customer service and/or call centre environment with strict deadlines, heavy workloads and shifting priorities.
  • 9 months or more in payroll process & application support queries, and benefit programs.
  • Experience resolving customer issues.
  • Experience in maintaining confidentiality in dealing with personnel information and privacy legislation
  • Experience interpreting and advising on collective agreements or non-unionized human resources policies.
  • Preference may be given to applicants with experience performing financial estimates (i.e. Substitution pay, retirements etc.) and determining benefits eligibility

JOB REQUIREMENTS for the clerk 9

  • Secondary School graduation or equivalent;
  • 9 months of experience working in a high volume, direct customer service and/or call centre environment with strict deadlines, heavy workloads and shifting priorities.
  • Experience resolving customer issues.
  • Experience in maintaining confidentiality in dealing with personnel information and privacy legislation

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:

Cover letter required: NO – Please do not submit a cover letter as it will not be reviewed.

Resume required: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES (COMPREHENSIVE) – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

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