This position is part time (0.5 FTE, 35 hours biweekly)
This is a temporary opportunity until February 28th, 2020.
An eligibility list may be established.
Apply your excellent customer service skills in this unique administrative opportunity
The Workers Advisers Office (WAO) in an independent office established and operated under Section 94 of the Workers’ Compensation Act. WAO provides independent advice and assistance to workers and their representatives in relation to WorkSafeBC rulings, benefits, policies and interpretations of the Workers’ Compensation Act in order to resolve claims. WAO also provides assistance and or representation to clients at the Compensation Review Division and the Workers’ Compensation Appeal Tribunal.
The WAO Intake Administrator (IA) is the first point of contact for clients. The position reviews and analyzes client complaints and provides information, advice and direction on the next steps a client needs to take in the claim or formal appeal process, including what documentation and evidence may be required to substantiate the claim. The role also provides information about a client’s rights and options and assists advisers in managing information requirements and documentation for client files.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Serina.Rowe@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Grade 12 graduation or equivalent.
- 4 years of administrative support/clerical experience. A combination of experience, related education and/or training may be considered.
- Experience/training in keyboarding, word processing, spreadsheets, databases, and other standard computer applications in MS Office.
- 2 years of experience in word processing in MS Word required.
- 1 year of experience communicating and intervening appropriately with clients who are catastrophically injured, angry, depressed and/or suicidal and diffuses volatile situations effectively. Preference may be given to applicants with experience and/or training in conflict management.
- Preference may be given to applicants who have experience applying legislation, regulations and policies.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) will be required.
Cover letter required: NO – Please do not submit a cover letter as it will not be reviewed.
Resume required: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES (COMPREHENSIVE) – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.