Communications Co-ordinator (FGPS)

Job Information
Author ahnationtalk
Date September 2, 2018
Type Full Time
Company Wilfrid Laurier University
Salary $33.75 - $39.72 - Annual
Location Waterloo, ON
Category Miscellaneous
Client Wilfrid Laurier University
Contact Information
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Posting ID : 9770
Apply By : 9/5/2018
Position Title : Communications Co-ordinator (FGPS)
Department : Faculty of Graduate and Postdoctoral Studies
Job Type : Full-time, Limited Term
Campus : Waterloo
Reports To : Senior Administrative Officer, FGPS

Position Summary :

At Laurier, we are a community. It’s what brings our students here and what keeps our people here.

As an educational institution, we inspire lives of leadership and purpose in our student community. As an employer, we seek, foster and value the same qualities of leadership and purpose in our employee community.

We currently have an opportunity to join the Laurier community as a Communications Co-ordinator (FGPS).

The Graduate and Postdoctoral Studies Office provides academic support services in response to the university’s commitment to excellence and growth in graduate programs, graduate student enrolment, and the effective training of postdoctoral fellows. In support of the 40+ master’s and doctoral degree programs and more than 1550 graduate students and postdoctoral fellows, the services include internal and external scholarship, award and student financial support programs, marketing and recruitment, publications and communications, graduate admissions, enrolment, academic programming and approval, student financial (including employment) assistance and scholarship programs, academic records including theses, grade reporting, petitions, graduation, exit surveys, program appraisals, submissions to the provincial government for funding, the appointment of and development support to postdoctoral fellows, and appointments of faculty members to the Faculty of Graduate and Postdoctoral Studies (FGPS). Services of the Graduate and Postdoctoral Studies Office are utilized across multiple campuses and Martin Luther University College, a federated college of WLU, by undergraduate and graduate students, postdoctoral fellows, faculty members, internal administrators and external agencies.

The Communications Coordinator is accountable to the Dean of Graduate and Postdoctoral Studies and the Senior Administrative Officer, and is responsible for supporting all aspects of communications related to graduate and postdoctoral studies. Using a variety of data sources to identify and promote the Laurier graduate experience, the Communications Coordinator assists with the university’s promotion and marketing, including student success stories, and the planning and execution of celebratory activities and public academic initiatives (e.g., the 3MT). The incumbent is responsible for accessibility and maintenance of the web pages and related forms and documents of the FGPS, and for providing support for Graduate Faculty Council, a governing body that reports to the university’s Senate. The Communications Coordinator works with graduate programs to develop and implement plans to expand the size and quality of the applicant pool. The incumbent creates communications content and maintains the various social media platforms employed by the FGPS, demonstrating a high degree of competency and understanding of these tools. The Communications Coordinator speaks and corresponds regularly with faculty and staff members, prospective and current students, with officials and students at other institutions in Ontario and with the public. A high standard of diplomacy and professionalism is required; exceptional oral and written skills are required.

Primary contacts in this position will include prospective and current graduate students, postdoctoral fellows, representatives from other institutions who participate in joint programs with Laurier, faculty and staff in academic units who are involved in the delivery of Laurier’s graduate programs, Laurier International, the Registrar’s Office and its departments, the Office of Research Services, other student support units as stakeholders of the ASPIRE program, and the Development Office.

Accountabilities :

  • Develops persuasive and informative communications and marketing messages for and on behalf of the FGPS and its programs, and makes evidence-based decisions on best practices
  • Oversees the production of promotional products, in print and online, including videos and other visuals; establishes and manages promotions budget when applicable
  • Represents Laurier’s graduate programs at recruitment and continuing education fairs (some travel required)
  • Manages all aspects of the FGPS’s websites including modifying and publishing various documents and forms related to student applications, student progress, faculty research funding support, Graduate Teaching Assistantship position requirements, etc.
  • Makes recommendations and implements restructuring of FGPS web pages based on user feedback and industry changes
  • Designs surveys and analyzes their results; identifies and promotes strengths and identifies areas for improvement in the graduate student experience
  • Creates communications content and maintains the FGPS social media platforms
  • Supports Laurier’s ASPIRE program through event planning, website maintenance and promotion
  • Using strong analytical skills, is able to identify priorities and strengths retrieved through data analysis to promote Laurier as a graduate school destination
  • Identifies and disseminates news and developing stories about graduate programs, students and faculty; pitches story ideas to the central communications office; interviews for and writes features or biographical pieces for Laurier’s websites; and edits other materials produced that relate to graduate studies, and produces and publishes the FGPS bi-weekly newsletter
  • Establishes priorities and provides supervision of co-op student(s) and/or volunteers who contribute to the FGPS marketing strategies
  • Provides support to all activities of the Graduate Faculty Council; takes and publishes minutes as required;  organizes meetings, prepares agendas, minutes, and other materials as required; oversees the nomination and approvals process for members appointed to the Graduate Faculty
  • Prepares materials approved by Graduate Faculty Council for Senate Academic Planning Committee, and Senate submissions, and ensures submission deadlines are met
  • Provides leadership for the Faculty’s participation in special events with internal or external focus including Graduate Student Orientation, TA Training, and the annual 3 Minute Thesis competition. Activities include planning event logistics (space, food and entertainment as required; identifying faculty, staff and students to serve at events as appropriate); preparing promotional materials, scripts and texts for presentations, and event program notes; working with guests to ensure their comfort and satisfaction with the event; overseeing event logistics; and providing last-minute and procedural fixes
  • May take on special projects for the dean, associate dean, or senior administrative officer

Qualifications :

  • Bachelor’s degree in English, Communication Studies, Journalism or related discipline and two years related experience including but not limited to graduate programs, scholarship and research, etc.
  • Demonstrated excellent verbal and writing skills
  • Demonstrated competency in survey design and analysis
  • Excellent knowledge of university Student Information System
  • Demonstrated knowledge of the university’s social media policies and skills in developing, creating communications content and maintaining various social media sites
  • Demonstrated proficiency creating and updating online forms using Microsoft Word and Adobe Acrobat
  • Web editor training through Web Services an asset
  • Ability to work independently, organize tasks and set priorities
  • Strong time management skills
  • Ability to interact and communicate effectively with faculty, students and staff
  • Ability to gain co-operation and support from faculty, staff, students, and other stakeholders
  • Ability to meet deadlines, and to handle multiple tasks and periodic pressure
  • High standards of accuracy and attention to detail
  • Sound working knowledge of PC platforms; proficiency in word processing, spreadsheet, database and presentation software, email use and multi-media technology
  • Diplomacy and sensitivity to needs of mature students, some of whom have different cultural backgrounds
  • Knowledge of Banner, Cognos, Microsoft (including Access) and other software programs related to activities of the department and web publishing particularly
  • Strong knowledge and understanding of, and skilled in the use of a variety of social media tools
  • Accuracy, attention to detail, and consistency
  • Ability to work in a team environment and to serve as a resource for other university representatives involved in the delivery of graduate programs
  • An ability to understand and manage confidential material from internal and external sources

Grade : WLUSA-08
Salary : $33.75 – $39.72
Salary Notes : This is a full-time, limited term position with an anticipated start date of September 10, 2018 until April 30, 2019.

This position is eligible for educational equivalencies:
Please Note : This position is represented by the WLU Staff Association bargaining unit.

Please submit a cover letter and resume.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier’s Employee Success Factors.

Diversity and creating a culture of inclusion is a key pillar of Wilfrid Laurier University’s Strategic Academic Plan and is one of Laurier’s core values. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any sexual identities and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives at Candidates from other equity seeking groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Diversity and Equity Office at We have strived to make our application process accessible however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources at 519-884-1970 ext.2007 or

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