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Community Relations Issues Specialist, Indigenous Relations

Job Information
Author metrolinx123
Date September 10, 2019
Deadline Open
Type Full Time
Company Metrolinx
Salary $63,325 -$83,310 - Annual
Location Toronto, ON
Category Communications
Contact Information

Community Relations Issues Specialist, Indigenous Relations

Metrolinx is an agency of the Government of Ontario and our goal is to create a transportation network that enhances the prosperity, sustainability and quality of life for the Greater Toronto and Hamilton Area. We lead planning in the region with a Regional Transportation Plan that guides the work and investments of the organization. This includes building light transit, bus rapid transit and Regional Express Rail, as well as operating GO Transit, UP Express and PRESTO.

Reporting to the Manager of Indigenous Relations, the Community Relations Specialist is responsible to develop and implement strategic and effective community relations and communications between members of Indigenous communities and Metrolinx projects.

Key Responsibilities:

  • Develops and creates communication strategies that support and enhance Metrolinx’s Indigenous Relations Office through different channels such as educational information, in person engagement and building community relations
  • Develops strong and effective relationships with Indigenous communities to meet Metrolinx’s Indigenous Relations efforts by:
    • Communicating Metrolinx’s projects, with Indigenous communities
    • Conducting primary and secondary research to investigate project and public information and produce accurate and effective key messages
    • Creates opportunities for Indigenous community engagement and outreach
    • Developing, monitoring, and maintaining a communication/contact log to chronicle actions taken and results
    • Developing communications and presentations to the affected/interested Indigenous communities and customers
    • Attending Indigenous community events to represent Metrolinx
  • Works with Communications to establish priorities, direction, and coordinate public events
  • Works with communications staff to develop and implement meaningful communication strategies to support and enhance awareness, understanding and engagement for Metrolinx projects and services and their impacts on Indigenous communities
  • Acts as community contact person for Indigenous relations matters
  • Works with community partners, and government stakeholders, including the Ministry of Transportation (MTO), to exchange information, execute communications strategies, respond to complaints, analyze informationCollaborates with Indigenous community, professionals, government, and community organizations to coordinate public events
  • Adheres to copyright laws governing symbols, designs, and written or visual material used in Metrolinx print materials, web site, multimedia, or displays
  • Advises other employees on topics related to the incumbent’s area of expertise, but does not guide employees in their day-to day activities

Location:  10 Bay Street, Toronto

Competition Number: IND000A


  • Completion of a diploma in Indigenous Relations, Public relations, Communications or related field – or a combination of education, training and experience deemed equivalent
  • Minimum four (4) years’ experience in communications and Indigenous relations, customer service, or community relations with experience
  • Previous experience in facilitating engagement sessions
  • Knowledge of customer service techniques and tactics including social media
  • Modern communication techniques and software applications (e.g. desktop publishing, word processing, web-authoring)
  • Knowledge of issues management related to multimedia products, and internet communications
  • Experience leading community projects to deliver finalized communications products within tight deadlines
  • Organizational, research, planning, and project management skills
  • Interpersonal, diplomacy, and oral/written communication skills to collaborate and provide project information to Indigenous communities
  • In depth knowledge, lived experience and/or expertise in Indigenous communities’ priorities including familiarity with key Indigenous communities
  • Strong interpersonal communication skills to liaise with internal and external partners, particularly Indigenous partners, stakeholders
  • Ability to work both independently and in a team environment
  • Excellent research and analytical skills to proactively assess and address issues affecting Indigenous people
  • Interpersonal and oral/written/presentation communication skills to write speeches, prepare presentations, and add content to the newsletter and web site
  • Willingness to travel to First Nation and Métis communities
  • Must have a valid Ontario driver’s license
  • Familiarity & comfort with cultural protocols
  • Outdoor work is required for participating in events, with long periods of physical activity and exposure to all types of weather when visiting infrastructure sites
  • Frequent and prolonged use of word-processing, desktop publishing, and web-authoring applications

To apply for this position, please submit your resume online via (, no later than September 18, 2019.

Please note that applicants must be legally entitled to work in Canada. Accommodation will be provided throughout the hiring process, as required.  Applicants must make their needs known in advance.

Please be advised, Metrolinx uses email to communicate with their applicants for open job competitions. A Criminal Record Search may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.


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