- Performs content maintenance of digital platform products (coordinating, rewriting, editing for SEO, user experience and accessibility purposes) for both in-gallery and remote audiences, and cross-purpose platforms.
- Coordinates and produces digital media content (image, video, audio, text, etc.) for use across the Museum’s digital platforms. Is involved in developing software support for digitization, preservation and delivery work flows relating digital objects.
- Is responsible for the capture, quality control, optimization, gathering of administrative, technical, structural and descriptive metadata, and for the tracking, archiving and storage of resulting digital objects.
- Designs, develops and implements inclusive digital content experiences for in-gallery and remote audiences using innovative digital storytelling techniques.
- Integrates digital engagement strategies with inter-divisional programming activities and social media publication activities.
- Monitors trends, behaviour and usability as related to CMHR digital platform projects, products and devices for the creation and evolution of cross-media publication standards and policies.
- Aggregates analytics of digital platforms, web, social media and digital exhibits metrics; compiles, sources and interprets information to make recommendations based on statistical and analytical data.
- Prepares analytics reports, dashboards and data visualization to be presented to the Manager, Digital Platforms, the division and other stakeholders.
- Participates in multidisciplinary projects teams as a Subject Matter Expert (SME) for digital platforms, digital content publication, cross- and transmedia.
- Participates in the scenario design and development of user, accessibility and acceptance testing for Museum applications.
- Reviews and advises on interface texts, system messages, alt text, descriptions and meta tags, and other general interface and usability focused text and nomenclature.
- Researches and develops new concepts using innovative technologies and techniques for use on future exhibit projects. Then teach, demo and share these concepts to/with team members and project stakeholders.
- Maintains technical knowledge and skills through structured and self-guided training and exploration.
- Communicates effectively orally and in writing, and establishes cooperative working relationships with staff, external clients and contractors.
- Rapidly learns and supports new social media platforms, applications, technologies and publishing methods.
- Responds to Museum and divisional priorities and works within the context of approved projects/plans while maintaining institutional values and being aware of time/budget implications of any changes or developments to approved projects.
- Participates in other tasks and duties of the Programs, Exhibitions and Public Affairs division as required.
- Occasionally trains frontline staff on digital engagement activities supporting exhibitions.
Education, Knowledge and Experience
Skills and Knowledge – Required
- A post-secondary education related to the Web Design and/or Computer Science, or an equivalent combination of education and 2-5 years of experience
- Ability to read and understand in both official languages
- An excellent understanding of web technologies and social media such as Facebook, Instagram, Snapchat, Twitter, YouTube, Google Analytics and other means of electronic publishing
- Ability to produce concise and comprehensive reports based on information from multiple sources
- Familiarity with search engine optimization, usability and accessibility theory and practices
- Experience with analytics in the web and cross-media domain(s)
- Some experience writing content for the web and/or other electronic media
- Strong analytical and problem-solving skills
- Proven ability to work well in a team environment
- Experience working in a fast-paced, high development environment
- Strong knowledge of and experience with evolving multimedia technologies (audio, video, animation, photography, digitization, webcasting, mobile apps, blogs, wikis, tactile presentation, etc.)
Skills and Knowledge – Desired
- Experience working for or providing similar service to a museum, cultural institution or similar entity
- Ability to manage confidential and sensitive information
- Knowledge of and experience with numerous productivity software suites and applications such as Microsoft Office, Adobe Creative Cloud, etc.
- Knowledge of design process and terminology
- Effective interpersonal skills
- Strong discretion, tact, initiative and judgment
- Excellent project management and problem-solving skills
- Excellent project leadership and presentation skills
- Excellent organization skills
- Excellent time management skills
- Strict attention to detail, yet always in consideration of the high-level goals
Working Conditions and Physical Demands
- Work is in an office environment.
- May require long periods at a desk, reading of lengthy documents, and time in front of a computer.
Official Language Proficiency:
Bilingual imperative – Comprehension only
Working Conditions and Physical Demands
- May have to adjust to frequently changing priorities and deadlines.
- Work is in an office environment. May require long periods at a desk and time in front of a computer.
Conditions of Employment
- Security Screening Level – Reliability Status
- Child Abuse Registry Check
Interested applicants should submit a cover letter and résumé through CMHR’s Careers page at https://humanrights.ca/about/careers by March 8, 2019. The cover letter must provide concrete examples that illustrate how they meet the education and experience factors listed in the Qualifications – Required and Desired (if applicable). Résumés will be used as a secondary source to validate the education and experience described in the cover letter.
The Canadian Museum for Human Rights is committed to developing inclusive, barrier-free recruitment processes and work environment. Please advise the HR representative if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.
All applicants will receive a confirmation of receipt of their application. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Intent / Result of process: An eligibility list of qualified candidates may be created as a result of this process. The list would have a retention schedule of six months.