Director of Business Transformation – City Planning

Job Information
Author pmnationtalk
Date August 13, 2019
Type Full Time
Company City of Toronto
Location Toronto, ON
Category Business / Management
Client City of Toronto
Contact Information
For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting File #2330233 X, by August 30, 2019.

Director of Business Transformation – City Planning

Temporary, full-time position (12 months) – Toronto, ON

The City Planning Division is helping to build Toronto’s future by managing the growth and physical form of the city – how it looks, feels and moves – and working with stakeholders and other City of Toronto divisions to set goals and policies for responsible development. An integral part of the Division’s role is to advise Council with a view to ensuring that growth contributes to healthy and vibrant communities and neighbourhoods, and to review and process development approval applications from a community planning and an urban design perspective.

As Director of Business Transformation, you’ll make a vital contribution within the Division as it works to protect and enhance our urban environment, by managing the development and implementation of an overall business transformation methodology and tools that can be leveraged by staff to more effectively perform development reviews, from planning to implementation, issues trackers, risk registers and new guidelines and processes. If you’re up to the challenge, read on.

Reporting to the Chief Planner and Executive Director, City Planning, you’ll provide strategic leadership and direction in managing the development review process across districts and divisions, and partner with other divisions to lead City-wide development review and business transformation affecting change and continuous improvements. As such, you’ll contribute to the continuous improvement of divisional performance through analysis and the development and implementation of sound management practices and procedures, while providing program management staff with the direction, guidance, processes and tools they need to increase efficiencies and improve effectiveness of services provided.

What are your key accountabilities?

Your primary mission as Director of Business Transformation will be to develop, design and implement coordinated, City-wide change in functional programs, operating models, processes, practices and technology to enhance overall business performance and the efficiency and effectiveness of the City’s development review process.

An experienced leader of people, projects and programs, you’ll direct all Section activities through a skilled management team, as well as lead and motivate a diverse workforce, capably resolving controversial labour relations issues, ensuring effective teamwork and high standards of work quality and organizational performance, and encouraging continuous learning and innovation. Your managerial background will also have equipped you to develop, recommend and administer the Section’s annual budget, and ensure that expenditures are controlled within approved budget limitations.

Adept at managing competing priorities and demands in a rapidly changing environment, you’re ready to use effective management techniques, implement change management processes and develop staff to be able to respond to a changing work environment, enhance overall divisional performance and meet the expectations of Council, the community and stakeholders. Your ability to create innovative solutions to operational and administrative challenges will also prove invaluable as you provide leadership, consultation and recommendations to advance business transformation and modernization initiatives, addressing critical issues and risks with senior leaders to ensure a cost-effective, sustainable delivery.

At the same time, we’ll count on you to develop, implement and lead interdivisional governance mechanisms to support the City’s development review process, and establish mechanisms to more effectively manage development and staff workloads across districts. Your proven experience in creating performance metrics and outcome measures to evaluate success will also be evident as you establish project management reporting standards and tracking tools, including project intake, resource utilization, capacity forecasting, project status and milestones, performance measures, benchmarking and others.

By building strong relationships with internal and external stakeholders, you’ll be in a position to foster effective partnerships, improve the development review process and identify, address and resolve process-related issues such as development application bottlenecks and/or interdivisional conflicts. As Director of Business Transformation, you’ll also be expected to develop portfolio management policies and procedures to enable a transparent overview of transformation and continuous improvement projects across the City related to development review.

Who is our ideal candidate?

You’re a politically savvy, transformational leader with demonstrated experience working in a complex political environment, including direct involvement in political liaison, and the ability to develop and implement recommendations for improvements to existing policies, programs and processes. Your ability to develop effective relationships both internally and externally, especially with Council, City staff at all levels, other levels of government, external organizations and the public, is coupled with knowledge of relevant government legislation in the area of municipal governance, budgeting, financial reporting, service delivery, employee and labour relations, and occupational health and safety.

And, as a leader focused on championing a culture of equity, diversity, and respectful workplaces, you’ll support excellence in public service and promote the best interests of the City of Toronto.

Among the other strengths you bring to the role of Director of Business Transformation will be the following key qualifications:

  1. Post-secondary education in business administration or a professional discipline pertinent to the job function, or an equivalent combination of education and experience.
  2. Extensive experience as a transformational leader of complex enterprise-wide projects, or strategic and operational reviews within a major public or private sector organization.
  3. Extensive experience leading large-scale transformational change initiatives and the delivery of programs that create service improvement and efficiencies.
  4. Extensive senior management experience related to business administration, strategic business planning and change management.
  5. Extensive project and program management experience, including financial management, operational and capital budget experience.

Salary Range: $149,331.00 – $175,466.20 per year

Work for the City you love

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Director of Business Transformation within our City Planning Division.

How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting File #2330233 X, by August 30, 2019.

Equity, Diversity and Inclusion:

The City of Toronto is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.


If you are an individual who requires accommodation to apply to this position, due to disability under the Ontario Human Rights Code, please email us at, quoting Job ID #2330233 X and the job title. The City is committed to providing Code-protected accommodation throughout its hiring process. Please visit Hiring Policies and Statements for further details.

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