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Executive Director, Access and Efficiency (WORKSITE LOCATION IS FLEXIBLE)

Job Information
Author pmnationtalk
Date April 25, 2019
Type Full Time
Company Interior Health Authority
Location Flexible, BC
Category Business / Management
Client Interior Health Authority
Contact Information
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Executive Director, Access and Efficiency (WORKSITE LOCATION IS FLEXIBLE)

Competition #: 01247391
Bargaining Unit: NON-CONTRACT
Facility: Flexible


Position Summary
The Executive Director, Access and Efficiency is a member of the Clinical Support Services and CIO Leadership Team and acts in an advisory capacity to the Vice President in the planning, delivery, and evaluation of services to align and improve the access and efficient flow of patients across Interior Health throughout the continuum of care.

The Executive Director provides senior leadership and direction to the development, implementation, and assessment of the Access and Flow strategy, program/ service objectives, and operational activities. The Executive Director chairs the Access and Care Transitions Committee, partners with Information Management & Information Technology leadership in the deployment prioritization of Telehealth services, is the clinical lead and partner with Human Resources to develop and implement strategies to reduce clinical service delivery related overtime, and works collaboratively with other senior leaders to develop innovative approaches to efficient and effective workforce planning, staffing optimization and care service delivery. The Executive Director also provides leadership and direction to the Patient Transport Office.


• Develops and oversees Access and Flow staff and activities within an integrated and networked health delivery system across the acute, community, tertiary, and residential continuum of care in partnership with the Clinical Operations portfolio and Ministry of Health directives and which improves the health status of the population served. Provides leadership to the IH-wide Access and Care Transitions Committee.

• Ensures the tactical planning, financial and business operations, and service delivery activities of the portfolio align with and contribute to successful achievement of the organization’s strategic services plan and deliverables and are working towards ensuring public confidence in health system performance.

• Provides sound financial management (operational and capital) focused on achieving a balanced budget while ensuring a high quality of care at all service levels. Working within the approved financial mandate, prepares budget and program recommendations, oversees and monitors actual expenses and program/service outcomes, identifies efficiencies and promotes optimal use of resources, and makes recommendations on current and future program and service adjustments.

• Partners with Information Management & Information Technology to develop plans and set priorities for investment in telehealth service delivery to increase access to and improve flow of health care services.

• Partners with Human Resources to develop and implement IH-wide clinical overtime management strategies, workforce planning, and staffing optimization.

• Fosters an environment that embraces and supports innovation and evidence-based research to inform local decision-making and develop enhanced practices and protocols. Partners with Information Management and Information Technology to develop and implement Telehealth and virtual care strategies to improve access to clinical services.

• Ensures the continued development and evaluation of a multi-year people management plan that complements Interior Health’s strategic human resources direction for staff, volunteers, and physicians.

• Adheres to agreements and policy commitments signed or agreed by the Ministry of Health with the British Columbia Medical Association and the Health Employers’ Association of British Columbia with respect to labour and health human resources.

• Develops and maintains internal relationships with staff, physicians, patients/clients, and volunteers by communicating effectively to ensure the business operations and service delivery activities of the portfolio are aligned and contribute to the successful achievement of Interior Health’s Strategic Directions.

• Develops and maintains relationships with key external stakeholders such as elected officials, government agencies, regional hospital districts, aboriginal leaders, advocacy groups, and foundations. Relationships with key stakeholders are foundational for success and must encourage understanding and cooperation in the development, implementation, and evaluation of the portfolio programs and services.

• Provides leadership for other services, programs, or projects as assigned by the Vice President.

• A Master’s degree in a health-related discipline.
• Fifteen or more years of leadership experience in large, complex, adaptive health organizations.

Skills and Abilities
• Knowledge of current and future healthcare issues.
• Ability to successfully utilize management strategies and programs.
• Demonstrated leadership and interpersonal skills.
• Ability to unify, energize, and motivate people.
• Ability to drive and facilitate change.
• Ability to influence others at all levels of the organization and well as external stakeholders.
• Ability to communicate effectively orally and in writing, including the ability to make effective presentations to groups.
• Ability to function effectively in a highly dynamic environment.

* All postings with a closing date specified close at 11:59 pm PT

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