Executive Housekeeper

Job Information
Author kristathomas
Date March 14, 2019
Deadline Open
Type Full Time
Company Pacific Inn Resort and Conference Centre
Salary $20 - Per Hour
Location Surrey, BC
Category Business / Management
Contact Information

1160 King George Blvd, Surrey, BC V4A 4Z2



The Executive Housekeeper directs the closing, transition and opening team and operations.  This position is operational as well as administrative, ensuring the highest levels of hospitality and service are provided.  This position is indeterminate and the candidate would assist the hotel with the transitional duties as specified below.

Reports to:      Director Operations

Rate of Pay:     $20.00/hour
Schedule:         30-40 hours per week/morning, evening and occasional overnight shifts if required


  • Manages the housekeeping department, ensuring the cleanliness of the hotel public areas and its 150 guest rooms
  • Provides projects and daily task assignments to supervisors and housekeepers
  • Inspects guest rooms to verify that standards are being met and proper sanitation procedures are in place
  • Conducts thorough walk thorough of the property to report deficiencies, to inspect sanitation and to create maintenance tickets
  • Responsible for the inventory of guest supplies and linen
  • Hires, trains and coaches team members
  • Writes and delivers performance reviews
  • Schedules housekeepers while maintaining productivity goals
  • Works closely with third party vendors and acts as a point person for many hotel partners
  • Assists with cleaning guest rooms when necessary
  • Attends hotel meetings and group pre-conference meetings to coordinate requests and contractual obligations
  • Responds to guest issues, providing solutions and ensuring follow up with the guest as well as internal follow up to prevent reoccurrence of issues

The closing and renovation may take up to two years:

Closing Duties:

  • Manages the closing operational team
  • Handles scheduling and payroll
  • Takes an inventory list of all items and documents assets
  • Assists with coordination of auctions, charity donations and junk removal
  • Coordinates with vendors that will continue to operate through closure and renovations
  • Handles ordering and supplies still required for closure

Renovations & Pre-Opening Duties:

  • Assists at the corporate office, maintains cleanliness and assists with administrative duties
  • Works with finance team and project manager to provide input on FF&E
  • Attends meetings to keep up to date with scope of work, providing feedback on laundry operations, guest room amenities and inventory requirements
  • As phase of the renovation are complete, inspects areas and products for guest room deficiencies
  • Keeps a comprehensive list of guestroom deficiencies
  • Creates a list of guestroom and housekeeping supplies and ensures par levels are on hand prior to opening
  • Works with executive team to re-open or to establish new contracts prior to hotel opening
  • Required to complete all Hilton brand and operational training courses prior to hotel opening
  • Creates department standard operating procedures and property specific training manuals
  • Participates in the forecasting and budgeting for the division
  • Assists in recruitment of staff and conducts training for the division

Duties: Post Renovation & Opening

  • Maintains a thorough knowledge of room categories, operations and emergency procedures
  • Coordinates deep cleaning schedules and out of order inventory management
  • Maintains a detailed knowledge of the hotel’s service and hours of operation
  • Displays pro-active and leading role for excellent customer service, culture, employee development, systems, procedures and skill development
  • Works very closely with all hotel departments to ensure a seamless operation and supportive work environment
  • Responsible for the strict safety procedures to ensure the highest level and proper use and labeling of chemicals to minimize/prevent work related injuries.
  • Ensures confidentiality in all matters relating to the hotel
  • Leads and directs service recovery procedures
  • Updates employee payroll
  • Main duties listed above and other duties as assigned



  • Completion of Grade 12 or equivalent required
  • Minimum one (1) year experience in a leadership role in a hotel
  • Minimum one (1) year experience as Housekeeping Manager and/or Front Desk Manager
  • Post Secondary education an asset
  • Flexible hours required to ensure smooth operation of division
  • Proven previous experience with Room Key (Property Management Software) is an asset
  • Previous experience with an aged hotel a great asset
  • Must be able to stand and walk for long periods of time


This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  New comers, Aboriginals and Youth are encouraged to apply. Email resumes to guestservices@pacificinn.com to apply within.

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