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Follow-Up Support Worker

Job Information
Author pmnationtalk
Date December 1, 2017
Type Full Time
Company Toronto, ON
Location Toronto, ON
Category Miscellaneous
Client Na-Me-Res
Contact Information

Employment Opportunity
Internal/External Posting


Outreach Follow-Up Support Worker – high needs X2
Shelter Follow-Up Support – moderate needs

Na-Me-Res (Native Men’s Residence), located in Toronto, is a diverse, multi-service organization.  It offers a 71-bed men’s emergency shelter, 25-bed transitional shelter program, and delivers a distinct package of outreach services to people who are homeless.


The Follow-Up Support Workers will provide newly housed individuals from both the emergency shelter and outreach department with resources and support to stabilize and maintain their housing.  Outreach Follow-Up Support Workers will be matched with high needs individuals while the Shelter Follow-Up Support Worker will be matched with moderate needs clients.  Using a holistic approach to care, the Follow-Up Support Workers will support individuals to create balance by addressing their emotional, mental, physical and spiritual needs.


  • Coordinate referrals from given department housing worker
  • Complete intake and thorough assessment
  • Develop case management plan with the client
  • Liaise with given department client care team to ease transition to housing
  • Assess client’s housing needs and provide referrals and support to establish home
  • Meet with client on a regular basis to monitor progress toward goals
  • Assess and revise case plans as required
  • Provide landlord relations and mediation as required and any other interventions which may be necessary
  • Maintain up-to-date file on each client including case notes and referrals
  • Provide all reports to City of Toronto and Na-Me-Res as required
  • Other duties as identified by the Manager of Outreach Services


  • A degree or diploma in social services or other related discipline or equivalent work experience
  • Minimum two years of related work experience
  • A valid Ontario Driver’s License and clean driving abstract is an asset
  • Must pass Vulnerable Sector check
  • Knowledge and ability to work with computers
  • Ability to write and communicate clearly and effectively
  • Ability to prioritize and manage multiple jobs effectively
  • Successful experience working with a diverse population
  • Knowledge of Native traditions and culture is an asset

Na-Me-Res encourages Aboriginal applications (First Nation, Métis, Inuit and those who self-identify). We thank all applicants however only those selected for an interview will be contacted. If you are invited to an interview and require accommodation, we will make every effort to accommodate you.

 (Hand delivered applications will not be accepted and no phone calls please)

Closing Date: (December 8, 2017 at 12 noon)

A resume, cover letter, and references can be sent to:

Human Resources 26 Vaughan Road, Toronto, ON M6G 2C4

Fax # (416) 652-3138 / Email:

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