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Follow-Up Support Workers (Three Positions)

Job Information
Author mmnationtalk
Date January 23, 2018
Type Full Time
Company Wigwamen Incorporated
Location Toronto, ON
Category Admin / Office
Client Wigwamen Incorporated
Contact Information
Please submit your resume and cover letter to by 5 p.m. on Monday, February 12, 2018.


Wigwamen Incorporated is seeking applicants who are innovative, self-motivated and highly-organized to fill three new Follow-up Support Worker positions.

The Follow-up Support Workers will provide moderate and high intensity case management supports to Indigenous individuals who are homeless, or at risk of becoming homeless, and will play a key role in the delivery and success of the Coordinated Follow-up Support Program.

Training will be provided on the Follow-up Support Program model, including training on the Coordinated Access to Housing Supports referral process.

The preferred candidates will have:

  • A bachelor’s degree in social services or a related field, with experience in direct service or advocacy
  • Comprehensive knowledge of housing issues and support services
  • Familiarity with the “Housing First” approach
  • Demonstrated ability to work effectively with Indigenous clients, communities and organizations
  • Experience working with vulnerable and marginalized sectors, and with those with mental health issues and/or addictions
  • Ability to effectively navigate the system of resources and supports
  • Excellent interpersonal, verbal communication, report writing and facilitation skills
  • Computer literacy, including Word, Excel, internet and email applications
  • Ability to speak both English and French is an asset

Responsibilities will include:

Client Support:

  • Accept client referrals from the Shelter, Support and Housing Administration (SSHA) Coordinated Access to Housing Supports Program
  • Participate in joint meetings with Program housing workers and clients
  • Meet with Indigenous clients that are homeless or at risk of homelessness; offer supportive counselling; conduct street outreach
  • Conduct regular home visits; actively involve the client in planning, goal setting and decision-making
  • Provide responsive, culturally relevant and client-centred services to help clients achieve housing stabilization and establish connections to community-based supports, services and programs
  • Actively participate in eviction prevention activities, including liaising with landlords where required
  • Provide rehousing supports and assistance to clients where a tenancy cannot be sustained
  • Assist clients in moving towards achieving long-term income stability which may include accompaniment and collaboration with social services and employment and training agencies

Project Administration:

  • Develop and monitor individualized case management plans for clients that focus on setting short and long-term goals, including crisis plans, overdose prevention plans (where applicable), and discharge plans
  • Keep detailed client records as set out in the overall project plan; submit monthly reports in accordance with Program requirements
  • Monitor effectiveness of supports; recommend changes to the types of support offered
  • Attend conferences organized by the City of Toronto to share outcomes and recommendations, and to further training

This is a contract position that begins in February, 2018, is for a minimum of one year, and has the potential to be extended.  It is a salaried position that includes a benefits package. The position involves local travel, irregular service hours and some weekend work.

Please submit your resume and cover letter to by 5 p.m. on Monday, February 12, 2018.

We thank all applicants in advance for their interest; however, only those to be interviewed will be contacted.  No phone calls, please

Wigwamen Incorporated is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise us in advance to ensure your accessibility needs are accommodated throughout this process.

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