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Food Services Associate (Byte 75)

Job Information
Author pmnationtalk
Date November 7, 2017
Type Full Time
Company Wilfrid Laurier University
Location Waterloo, ON
Category Retail / Food / Hosp
Client Wilfrid Laurier University
Contact Information
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Posting ID : 8496
Apply By : 11/19/2017
Position Title : Food Services Associate (Byte 75)
Department : Food Services
Job Type : Part-time, Continuing
Campus : Waterloo
Reports To : Manager, Retail Operations

Position Summary :

At Laurier, we are a community. It’s what brings our students here and what keeps our people here. As an educational institution, we inspire lives of leadership and purpose in our student community. As an employer, we seek, foster and value the same qualities of leadership and purpose in our community. Within Food Services, our commitment is to provide the highest quality foods, prepared right in front of your eyes by friendly, energetic people in an open and relaxing atmosphere.

This position involves interacting with the public in a friendly and efficient manner, while delivering quick, accurate and clean service using a team approach. Employees must adhere to food standards and health and safety practices. This position requires the incumbent to stand continuously, moving around the kitchen or service area and possibly in and out of freezers and/or refrigerators. The work environment can be warm, noisy and occasionally crowded.

The Food Services operation is a seven day a week operation and you may be occasionally required to work outside your regularly scheduled work hours as business dictates. This position is subject to lay-off in December, reading weeks and mid-April to September every year.

This is a part time position, with a maximum of twenty-four (24) paid hours per week and a maximum of eight (8) paid hours per day. This position is represented by the United Food & Commercial Workers Canada (UFCW) bargaining unit.

Hours for this position are: Sunday 12 p.m. – 4:00 p.m. and Monday – Thursday 4 p.m. – 9:30 p.m., 24 hours per week.

Accountabilities : Food Preparation and Cooking

  • Prepare customized food and/or beverage items for customer
  • Organize equipment, including the merchandising of station
  • Keep station clean, neat and organized, practicing safe and sanitary preparation and service techniques, completes daily cleaning sheets
  • Organize and stock station over the course of shift
  • Display cooking
  • Keep accurate production records and adhere to health and safety practices
  • Daily checking of expiration dates of products and informing Lead Hands of possible spoilage
  • Always adhere to recipe and production sheets and track product usage
  • Use of industrial cooking and beverage equipment

Customer Service

  • Follow the “WEST” model for customer service (welcome, engage, smile and thank you) while taking orders and requests
  • Interact with customers at station and exceed their service expectations

Policies and Procedures

  • Follow and adhere to all food services policies and procedures, including, but not limited to:
    • FIFO and Day Dot practices
    • Food temperature checks
    • Quality checking (i.e. expiration dates)
  • Adhere to all government/University policies and legislation, including but not limited to:
    • Food Safety and Sanitation
    • Occupational Health and Safety
    • Workers Compensation
    • Employment Standards
    • Human Rights & Labour Law and Harassment
  • Position may include maintaining Franchise standards (Starbucks, Subway, Tim Hortons, et.)

Qualifications :

  • Excellent customer service skills
  • Exceptional communication skills
  • High attention to detail
  • Team orientated
  • Continuously striving for improvement
  • Previous experience in a food service operation is beneficial
  • Knowledge of industrial cooking equipment or coffee equipment is preferred
  • Ability to lift 10 – 30 pounds

Salary : Starting rate – $13.93/hour
Salary Notes : as per collective agreement
Please Note : Please submit a cover letter and resume.

Wilfrid Laurier University endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier’s Employee Success Factors.

Wilfrid Laurier University is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Indigenous persons and persons of a visible minority.  To obtain a copy of this job description in an accessible format, please contact Human Resources at 519-884-1970 ext.2007.

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