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Front Desk Agent

Job Information
Author ramadarevelstoke
Date January 23, 2018
Type Full Time
Company CanWest Hotels Ltd. DBA Ramada Revelstoke
Salary 14.65 - Per Hour
Location Revelstoke, BC
Category Miscellaneous
Contact Information
ramadarevelstoke@hotmail.com

Job position

Front Desk Agent

Company

CanWest Hotels Ltd. DBA Ramada Revelstoke

1750 Trans Canada Highway
Revelstoke, BC V0E 2S0

Compensation:

$14.65/hour for 40 hours a week (Overtime applicable after 40 hours)

Terms of Employment:

Permanent, Full time, Extended working hours, weekends

Number of positions available:

1

Job Description

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Take, cancel and change room reservations
  • Process guests’ departures, calculate charges and receive payments
  • Answer enquiries regarding hotel services and registration by telephone, in person and Email.
  • Process group arrivals and departures
  • Balance cash and complete balance sheets and cash reports
  • Handle wake up calls
  • Provide information about hotel facilities and services and respond to guests’ complaints
  • Compile and check daily record sheets, guest accounts and receipts using computerized systems
  • Present statements of charges to departing guests and receive payment

Requirements and Qualifications:

  • High school education
  • Previous experience in customer service is an asset but not mandatory

OR

Completion of college program in front desk or hotel management will be an asset

Language requirements:

English

Additional skills:

  • Effective communication skills
  • Professional attitude
  • Good organizational skills
  • Problem solving and decision-making skills

How to Apply:

Applications may be submitted by Email to: ramadarevelstoke@hotmail.com

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