Investment Services Representative : 00008QRE

Job Information
HSBC Bank Canada_logosm
Author pmnationtalk
Date February 14, 2017
Type Full Time
Company HSBC Bank Canada
Location Montreal, QC
Category Business / Management
Client HSBC Bank Canada
Contact Information
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HSBC_slogo

Investment Services Representative : 00008QRE

Employment Type: Regular

Provide exceptional client services and ensure client satisfaction by attending to clients’ needs in an efficient and professional manner. Take ownership of all calls and resolve/follow-up all client issues accordingly as well as pro-actively identify and analyze customer needs and cross-selling opportunities to ensure high client service levels, growth and retention of business.

Impact on the Business

  • Verify credit and compliance policies for each client account prior to executing various investment transactions effectively and accurately.

Customers / Stakeholders

  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Leadership & Teamwork

  • Maintain strong relations with HSBC colleagues and act as liaison between areas
  • Promote an environment that supports diversity and reflects the HSBC brand.

Operational Effectiveness & Control

  • Adhere to policies, standards and procedures established by the Firm and regulatory bodies.
  • Strive for continuous improvement in client service as measured by Quality Call Standards.
  • Achieve and maintain strong industry product knowledge through mandated continuing education requirements. Maintain solid understanding and awareness of internal policies, procedures and new initiatives
  • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
  • Complete other responsibilities, as assigned.

Management of Risk

  • Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.

Observation of Internal Controls

  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Qualifications

  • Completion of a post secondary education.
  • Completion of the Canadian Securities Course (CSC) and Conduct and Practices Handbook Examination (CPH) or registered with the IIROC
  • Completion of/in the process of completing the Derivatives Fundamentals and Options Licensing Course (DFOL)
  • Working knowledge of the fundamentals/techniques of equity, fixed income, option, and mutual fund trading, and the applicable rules & regulations sufficient to trade securities for the public.
  • Working knowledge of the marketplace, including current conditions & trends in the Canadian & U.S. stock and bond markets.
  • Previous experience working directly in a highly client driven environment, typically acquired with at least 6-12 months experience in a call center environment.
  • Sales Experience is an asset
  • Fluent in English
  • Second business language skills in Cantonese, French, and/or Mandarin are an asset.
  • Well developed organization and prioritization skills. Proven ability to juggle multiple tasks within a dynamic deadline environment.
  • Demonstrated tact and diplomacy.
  • Demonstrated high-level customer service oriented approach.
  • Willingness to work flexible, extended hours and weekends as required
  • Capacity to speak/understand French as well as English fluently.

Job Field : Customer Service
Primary Location : North America-Canada-Quebec-Montreal
Schedule : Full-time Shift : Day Job
Type of Vacancy : Region vacancy
Job Posting : 14-Feb-2017, 11:18:25 Unposting Date : 28-Feb-2017, 23:59:00

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