Client Computing Analyst
Information Systems R13
Burnaby, Temporary, greater than 7 months
STEP into a career with one of BC’s Top Employers since 2009.
The Liquor Distribution Branch (LDB) is one of the largest distributors and retailers of beverage alcohol in Canada, generating a net income of approximately $1.08 billion on annual sales of approximately $3.3 billion in fiscal 2016/17. LDB has a workforce of approximately 4,000 full and part-time employees, operates 197 retail stores across the province, oversees the operations of approximately 220 Rural Agency Stores and has the role of wholesaler to approximately 700 private liquor retail outlets and 10,000 licensed establishments.
The LDB is a unique government entity that operates with similar independence to a Crown Corporation under the direction of a General Manager and CEO.
In February 2018, the LDB was assigned to distribute, wholesale and sell non-medicinal cannabis inclusive of a government owned online channel with a mandate to support government’s key priorities of protecting children and youth, ensuring health and safety standards, and keeping the criminal element out of the supply chain. Effective October 17, 2018 the LDB has added wholesaling and retailing of non-medical cannabis –named LDB Cannabis Operations to the existing business of wholesaling and retailing of Liquor.
LDB’s Information Technology Division (IT) provides reliable, responsive and secure systems and services to support LDB in operational excellence and delivering superior customer service.
The LDB’s Information Technology Division consists of six departments and 23 distinctive units, with 200+ FTEs. IT has adopted a multi-sourcing strategy and leverages a combination of internal and external expertise, including outsourced services, contracted services and shared services, to deliver the IT mandate of supporting current operations and future business needs. Strategic plans, governance of standards and risk management are all developed internally to support Divisional and Corporate goals.
Provide in-house computer support, resolve software/hardware problems for LDB Head Office staff, escalation of problems to other analysts and/or departments, also responsible for IMAC (installations, moves, adds, changes) of computer equipment, and asset disposal of same.
The nature of this position is to resolve trouble tickets and assist users with day to day use of their computer hardware and software. This position is also responsible for movement of PC hardware and associated peripherals.
Please review the attached job description for a complete list of duties, qualifications and competencies.
To be considered for this opportunity, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.
Please note that a cover letter is a requirement of this competition. An eligibility list may be established. A criminal record check is required.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Maria Estrera, A/HR Advisor, Talent and Compensation Department, Human Resources by phone at 604-252-8524. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible to assist you.
Only applications submitted using the BC Public Service Recruitment System on this website will be accepted.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Visit Careers at: www.bcldb.com
IT certificate program/diploma or equivalent combination of education and experience
Minimum 2 year of recent experience in a customer service related technical position
Resolving and troubleshooting complex technical problems for both hardware and software
Support multiple OS’s (Microsoft, MacOS, Linux)
Experience using Systems Centre Configuration Manager
Experience using Citrix Virtual Desktop Infrastructure
Experience with Virtual Environments (VMware, Hyper-V)
Experience with IT Inventory Management
Experience with Active Directory Domain Services
Experience providing guidance to co-op students and junior staff
Abilities and Skills
Ability to communicate clearly to both technical and non-technical personnel
Ability to communicate clearly both verbally and in writing
Ability to work with little or no supervision
Ability to work both independently and as a team member
Ability to establish and maintain effective working relationships