Client Computing Analyst
Information Systems R13
STEP into a career with one of BC’s Top Employers since 2009.
The Liquor Distribution Branch (LDB) is one of two branches of Government responsible for the wholesale distribution and retail sale of beverage alcohol and non-medical cannabis. In 2018/19 the LDB recorded gross sales of $3.6 billion, generating a net income of $1.104 billion that supported vital public services including health care and education. It has a workforce of approximately 4600 full- and part-time employees working across 197 BC Liquor Stores, two BC Cannabis Stores (online and stand alone), a Head Office, three Wholesale Customer Centres and three Distribution Centres. The LDB is led by a General Manager and CEO who is responsible for administering the Liquor Distribution Act and the Cannabis Distribution Act, subject to direction from the Minister. As part of BC’s mixed-model retail system for liquor and non-medical cannabis, the LDB is committed to providing customers with an enhanced shopping environment, an expansive product selection and a high level of service.
LDB’s Information Technology Division (IT) provides reliable, responsive and secure systems and services to support LDB in operational excellence and delivering superior customer service.
The LDB’s Information Technology Division consists of six departments and 23 distinctive units, with 200+ FTEs. IT has adopted a multi-sourcing strategy and leverages a combination of internal and external expertise, including outsourced services, contracted services and shared services, to deliver the IT mandate of supporting current operations and future business needs. Strategic plans, governance of standards and risk management are all developed internally to support Divisional and Corporate goals.
Provide in-house computer support, resolve software/hardware problems for LDB Head Office staff, escalation of problems to other analysts and/or departments, also responsible for IMAC (installations, moves, adds, changes) of computer equipment, and asset disposal of same.
The nature of this position is to resolve trouble tickets and assist users with day to day use of their computer hardware and software. This position is also responsible for movement of PC hardware and associated peripherals.
Please review the attached job description for a complete list of duties, qualifications and competencies.
To be considered for this opportunity, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.
Please note that a cover letter is a requirement of this competition. For more information about how to create or update your profile, please refer to the How to Apply section below.
Only applications submitted using the BC Public Service Recruitment System on this website will be accepted.
An eligibility list may be established. A criminal record check is required.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Dara Chau Client Computing, Team Lead, Information Technology – Infrastructure & Operations by phone at 604 420 8386. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website.
Visit Careers at: www.bcldb.com
- IT certificate program/diploma or equivalent combination of education and experience
- Minimum 1 year of recent experience in a customer service related technical position
- Resolving and troubleshooting complex technical problems for both hardware and software
- Support multiple OS’s (Microsoft, MacOS, Linux)
- Experience using Systems Centre Configuration Manager
- Experience using Citrix Virtual Desktop Infrastructure
- Experience with IT Inventory Management
- Experience with Active Directory Domain Services
- Experience providing guidance to co-op students and junior staff
Abilities and Skills
- Ability to communicate clearly to both technical and non-technical personnel
- Ability to communicate clearly both verbally and in writing
- Ability to work with little or no supervision
- Ability to work both independently and as a team member
- Ability to establish and maintain effective working relationships