ISL 18R – Junior Service Analyst

Job Information
Author pmnationtalk
Date January 6, 2019
Type Full Time
Company BC Public Service
Salary $51,845.18 - $58,873.38 - Annual
Location Multiple Locations
Category Information Technology
Client BC Public Service
Contact Information
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ISL 18R – Junior Service Analyst – (56878)

Posting Title: ISL 18R – Junior Service Analyst
Position Classification: Information Systems R18
Union: GEU
Location: Abbotsford, BC V5T 5E3 CA
Coquitlam, BC V8K 4H1 CA
Delta, BC V4L 2M1 CA
Langley, BC V5A 4P8 CA
Maple Ridge, BC V4R 2S1 CA
Multiple Locations, BC CA (Primary)
New Westminster, BC V3M6G2 CA
North Vancouver, BC V7P 3M7 CA
Richmond, BC V7E 5T2 CA
Surrey, BC V5V 3K4 CA
Vancouver, BC V8W 2S8 CA
Salary Range: $51,845.18 – $58,873.38 annually
Close Date: 1/25/2019
Job Type: Temporary Assignment (TA)
Temporary End Date: 3/20/2021
Ministry/Organization: BC Public Service -> Citizens’ Services
Ministry Branch / Division: NCCS/OCIO
Job Summary

Junior Support Analyst
Information Systems R18

3 positions available.
These positions are temporary opportunities until approximately March 2021 (approximately 24 months).
The positions are considered mobile positions as the work will be performed across multiple ministry offices in the Metro Vancouver Regional District over the two-year period.
An eligibility list may be established.

Contribute your valued expertise

Reporting to the Service Lead, OCIO Unified Communications (UC), the successful candidates will be assigned to the OCIO UC Deployment Project. The scope of the project is to implement UC for the Province of BC Ministries. The role will provide technical support in the configuration, installation and maintenance of UC software/hardware platforms, including providing 1st and 2nd Tier problem resolution to ministry users.

To learn more about these B.C communities you can click on the Hello BC link here!

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile.  For specific position related enquiries, please contact DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.  For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to, before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Degree, diploma, certification or equivalent in the computer science field. An equivalent combination of education and experience may be considered.
  • Demonstrated experience troubleshooting, testing, implementing software and hardware solutions with a minimum of 1 year of experience
  • Experience using Microsoft Office suite.
  • Preference may be given to applicants with experience using Lync/Skype for Business.
  • Preference may be given to applicants with experience in Microsoft Windows 7 and or Windows 10 Operating Systems.
  • Demonstrated experience providing technology troubleshooting and assistance to end users

Successful applicant must be willing to travel and work over-time.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.


Cover Letter: YES – A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

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