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ISL 21R – Technical Analyst

Job Information
Author pmnationtalk
Date June 20, 2019
Type Full Time
Company BC Public Service
Salary $58,629.96 - $66,726.25 - Annual
Location Multiple Locations
Category Information Technology
Client BC Public Service
Contact Information
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ISL 21R – Technical Analyst – (61256)

Posting Title: ISL 21R – Technical Analyst
Position Classification: Information Systems R21
Union: GEU
Location: Coquitlam, BC V8K 4H1 CA
Multiple Locations, BC CA (Primary)
Vancouver, BC V8W 2S8 CA
Salary Range: $58,629.96 – $66,726.25 annually
Close Date: 6/20/2019
Job Type: Regular Full Time
Temporary End Date:
Ministry/Organization: BC Public Service -> Min of Trans & Infrastructure
Ministry Branch / Division: Information Management Branch
Job Summary

Technical Analyst
Information Systems R21

There are 2 positions available – 1 in Vancouver and 1 in Coquitlam.
An eligibility list may be established for both locations listed above.

Bring your in-depth knowledge and experience with IT change control to this unique opportunity

The Ministry of Transportation plays an integral role in promoting economic growth and meeting the social needs within the province of BC through the development approval programs it administers.  The Ministry of Transportation is the agency responsible for maintaining and rehabilitating public highways including those dedicated and constructed by subdivision plans and land use applications. The Ministry has a regulatory role established by the Highways Act, Land Title Act, Local Government Act and other statutes.  The Ministry of Transportation works with partners and other levels of government to provide safe, efficient, cost effective movement of goods, people and resources.

In this position you will provide coordination and expertise in installing, testing, tuning upgrading and maintaining shared systems software and hardware, including providing 3rd Tier problem resolution and senior technical guidance to ministry IT staff, users, customers and vendors for line of business applications and hardware.

Wondering what it’s like to work at the BC Ministry of Transportation and Infrastructure? Take a look to see what it means to be a part of our team: Thinking of Joining the Ministry of Transportation & Infrastructure?

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile.  For specific position related enquiries, please contact DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.  For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to, before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Degree or diploma in computer science or a related field and three years of related experience * OR
  • Secondary school graduation and five years of related experience. *
  • *Related experience must include some combination of:
    • Experience in assessing customer requirements, developing and implementing technical and business solutions.
    • Experience using an IT ticketing system.
  • Experience providing Tier 1, 2 and 3 technical customer support.

Preference may be given to applicants with any of the following:

  • Experience in Operational Technologies (OT) and Industrial Control Systems (ICS).
  • Information Technology Certification program completion.
  • Completion of the Information Technology Infrastructure Library (ITIL) foundation course for service support/service delivery.
  • Use of Atlassian Service Desk or ServiceNow IT ticketing system.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting. 

A Criminal Record Check (CRC) will be required.


Cover letter required: NO – Please do not submit a cover letter as it will not be reviewed.

Resume required: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES (COMPREHENSIVE) – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

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