ISL 24R – Service Design Specialist

Job Information
Author pmnationtalk
Date December 2, 2019
Type Full Time
Company BC Public Service
Salary $63,973.31 - $72,937.86 - Annual
Location Victoria, BC
Category Information Technology
Client BC Public Service
Contact Information
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ISL 24R – Service Design Specialist

Posting Title: ISL 24R – Service Design Specialist
Position Classification: Information Systems R24
Union: GEU
Location: Victoria, BC V9B6X2 CA (Primary)
Salary Range: $63,973.31 – $72,937.86 annually plus 6.6% Temporary Market Adjustment
Close Date: 1/3/2020
Job Type: Regular Full Time
Temporary End Date
Ministry/Organization: BC Public Service -> Citizens’ Services
Ministry Branch / Division: Service Design/Government Digital Experience
Job Summary

Service Design Specialist
Information Systems R24

An eligibility list may be established.

An excellent opportunity to join this dynamic team and apply your technological skills

The Ministry of Citizens’ Services performs a dynamic, corporate leadership role in government to support the development of an innovative, modern and robust technology environment; to improve accessible and responsive services and information to citizens; and to provide enabling infrastructure for ministries and the broader public sector to transform how government works on a day-to-day basis.

This is a chance to work on meaningful services with a central design team in the Ministry of Citizen Services in the B.C. government. The Service Design Team (in the Government Digital Experience Division) works to embed user-centred design within the BC Public Service. Our team champions user needs: we collaborate with program areas across the BC Public Service to understand the experience of British Columbians using government services and then design services to meet these needs.

As outlined in the Service Design Playbook, we take a holistic approach to designing service experiences by working directly with citizens, developing prototypes, testing, analyzing and implementing results. We aim to remove complexity from government services and explain things in a way people understand.

Although our first love is the web, we apply our research, design-thinking and prototyping skills to all aspects of people-facing service interactions and policy. We’re a diverse, creative and tight-knit team of service design professionals including interaction designers, researchers, service designers, user experience designers and content strategists.

The Service Design Specialist works with the Service Design team to provide leadership, expertise and creative solutions to service design, user experience design and digital services. You lead user research and work to reorient organizations and services around user needs. This position works closely with ministry program areas to build an end-to-end, and front (user experience) to back (organizational systems) understanding of government services.

You work with ministry program leads to define, implement and measure service design projects, often in support of major change initiatives. You are adept with digital services and work with both technical and non-technical teams. You may also facilitate training workshops and provide input into corporate service design guides and resources. You visualize concepts and create prototypes on a regular basis on paper or in HTML.

Partnership and network building is key to your success. Whether working with ministry program or technology teams, you partner with key leaders to drive a user-centred design mindset within government. You excel at understanding a variety of viewpoints and work closely with a range of roles – executive leadership, developers, policy analysts and researchers.

This position requires experience with service design methodology, digital services, prototyping and an understanding of and open view of service delivery in a public service context. You will be committed to improving services for British Columbians, staff and stakeholders. And – you should understand and embrace modern, digital ways of working.

The capital of British Columbia, Victoria is a beautiful city, with beautiful beaches and harbours, and a variety of provincial parks to explore. Located on Vancouver Island, Victoria offers a bustling downtown scene and has a wide range of restaurants and entertainment venues to choose from.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile.  For specific position related enquiries, please contact Kelsey.Singbeil@gov.bc.caDO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.  For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to, before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Degree or diploma in Service Design, User Experience (UX) Design, Interaction Design, Computer Science, Social Sciences or an equivalent combination of related experience and education.
  • Training and/or experience specializing in one of the following: design/user research, UX design, interaction design, prototyping, information architecture or content strategy.
  • At least one year experience utilizing user-centred design methods to design and deliver services, including experience in design/user research, UX design, interaction design, prototyping, information architecture or content strategy, or an equivalent combination of related experience, education or training.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting. 

A Criminal Record Check (CRC) will be required.


Cover Letter: YES – A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire (STANDARD): YES – You will be required to answer a standard questionnaire.

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