ISL 24R – User Experience Design: UX Lead

Job Information
Author ahnationtalk
Date October 20, 2018
Type Full Time
Company BC Public Service
Salary $61,665.45 - $70,367.02 - Per Hour
Location Victoria, BC
Category Information Technology
Client BC Public Service
Contact Information
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ISL 24R – User Experience Design: UX Lead – (55156)

Posting Title: ISL 24R – User Experience Design: UX Lead
Position Classification: Information Systems R24
Union: GEU
Location: VICTORIA, BC V8W 9C1 CA (Primary)
Salary Range: $61,665.45 – $70,367.02 annually (plus 6.6% Temporary Market Adjustment)
Close Date: 11/2/2018
Job Type: Regular Full Time
Temporary End Date:
Ministry/Organization: BC Public Service -> Citizens’ Services
Ministry Branch / Division: Service BC
Job Summary

User Experience Design: UX Lead
Information Systems R24

An eligibility list may be established.

An exciting opportunity to be part of a team that strives to be best in class!
Service BC Division is government’s leading provider of citizen- and business-centred services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.

Through BC Registries and Online Services, we provide trusted registry services including the Corporate Registry, Personal Property Registry, Manufactured Home Registry, OneStop Business Registry and BC Online. We also have an important mandate to deliver secure and privacy-enhancing identity services for citizens and businesses, through the Provincial Identity and Information Management Program, to support access to digital government services and information.

Within Service BC Division, our people and our culture are important to us. We look for people who are motivated to deliver an excellent service experience to citizens, businesses, colleagues, peers, clients and partners. Our vision is to deliver innovation, value, and service excellence to the citizens of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization. We believe in being kind and helpful, and we are committed to delivering “Service with Heart”.

If this sounds like a fit for you, please check out the position details below.

In this position you will provide leadership and expertise on user experience design research, web strategy and governance and service design for ministry web properties. Utilizes user experience (UX) methodologies including design research, web content development, information architecture, interaction and graphic design and accessibility standards to ensure that the ministry’s  online presence is citizen-centered, user focused and aligned with corporate strategies and standards.

The capital of British Columbia, Victoria is a beautiful city, with beautiful beaches and harbours, and a variety of provincial parks to explore. Located on Vancouver Island, Victoria offers a bustling downtown scene and has a wide range of restaurants and entertainment venues to choose from.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.  Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile.  For specific position related enquiries, please contact DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.  For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Degree or diploma in Library Science, User Experience Design, Computer Science, or an equivalent combination of related experience, education or training may be considered.
  • Experience utilizing user experience design methods (design research, strategy development) to plan and build web priorities, including experience in information architecture, content development, basic web graphic development and interaction design, or an equivalent combination of related experience, education or training. Preference may be given to applicants with 1 or more years of experience.
  • Experience applying user-centred design practices such as field studies, interviews, co-design sessions, diary studies and usability testing to generate and evaluate cohesive and predictive designs and usable interfaces.
  • Experience producing web design and content deliverables including design of prototypes/wireframes, interaction designs, information architectures and content models.
  • Preference may be given to candidates who have experience working in an agile development environment/scrum to iteratively create and improve digital products and services.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting. 

A Criminal Record Check (CRC) will be required.


Cover Letter: NO

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES (COMPREHENSIVE) – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements.  Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

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