At Laurier, we are a community. It’s what brings our students here and what keeps our people here.
As an educational institution, we inspire lives of leadership and purpose in our student community. As an employer, we seek, foster and value the same qualities of leadership and purpose in our employee community.
We currently have an opportunity to join the Laurier community as a Manager, Membership Sales and Services.
The Manager of Membership Sales and Services is a member of the Laurier Brantford YMCA Leadership Team which involves: strategic planning for the branch on an annual basis, attendance at monthly leadership meetings, involvement on association committees, team leadership meetings, involvement on association committees, team leader responsibilities and the ability to step in as Acting General Manager as directed by the General Manager.
Providing direct leadership, the Manager of Membership Sales and Service is responsible for bringing service excellence to the branch using the standards of the YMCA Priority: Serving All Members (SAM) programs and CRM protocols.
Responsible for the direct supervision and management of staff and volunteers in the membership sales & service area to ensure sales targets, YMCA service standards and student experiences are met or exceeded.
Development, implementation, and evaluation of innovative member services aimed at enhancing each and every member’s experience;
Be a contributing member of the branch leadership team with the Strong Kid’s campaign and other initiatives where appropriate
Take initiative and implement and monitor annual sales processes, retention initiatives and other member involvement initiatives
Responsible for the effective development and improvement of operating efficiencies of the membership operation through careful budget development and financial control
Maintain key metrics for customer service standards including retention, members on roll, tour conversions, sales and member feedback mechanisms.
In collaboration with the Communications department promote and market all Laurier Brantford YMCA activities including schedules, website, brochures, and incentives
3 years experience in a supervisory role
3 Year Post-Secondary Degree/Diploma in Physical Education, Recreation and/or Business and Marketing
Excellent written and oral communication skills
Current CPR and First Aid certifications
Previous experience in customer service; flexible and well organized
Computer knowledge in the use of Microsoft Office and email/internet applications
Class knowledge and Database management is an asset
Must provide a current criminal record check as per the Association’s policy
To Apply : If you are interested in this position, please submit your letter of application, resume and salary expectations by February 5th, 2018 to the attention of:
We thank all applicants; however, only those considered for an interview will be contacted.
Please Note : Please submit a cover letter and resume.
Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier’s Employee Success Factors.
Diversity and creating a culture of inclusion is a key pillar of Wilfrid Laurier University’s Strategic Academic Plan and is one of Laurier’s core values. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any sexual identities and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives at firstname.lastname@example.org. Candidates from other equity seeking groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Diversity and Equity Office at email@example.com. We have strived to make our application process accessible however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources at 519-884-1970 ext.2007 or firstname.lastname@example.org.