Manager, Residence Facility Operations

Job Information
Author pmnationtalk
Date November 2, 2017
Type Full Time
Company Wilfrid Laurier University
Location Waterloo, ON
Category Business / Management
Client Wilfrid Laurier University
Contact Information
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Posting ID : 8493
Apply By : 11/10/2017
Position Title : Manager, Residence Facility Operations
Department : Residence
Job Type : Full-time, Continuing
Campus : Waterloo
Reports To : Director, Residence
Position Summary : At Laurier, we are a community. It’s what brings our students here and what keeps our people here.

As an educational institution, we inspire lives of leadership and purpose in our student community. As an employer, we seek, foster and value the same qualities of leadership and purpose in our employee community.

We currently have an opportunity to join the Laurier community as the Manager, Residence Facility Operations.

The office supports the daily residence operations through regular communication with all functional units within the Department of Residence, the Facilities & Asset Management (FAM) team and many other campus partners across the University. The internal online document system creates a list of concerns for the physical environment that needs to be analyzed, prioritized and coordinated in a timely manner.

A high degree of communication skills are required to effectively liaise with the constituents throughout the campus in addition to the external contractors that are required. Through the development of leased property arrangements, the manager will be required to develop a comprehensive strategy to effectively coordinate the needs of each individual building.

With an aging infrastructure in our facilities, a carefully planned Capital Strategy for regular repair and maintenance as well as deferred larger scale items will need to be created. This will involve extensive coordination with various stakeholders within the campus community to ensure that it aligns with the Master Plan.

The Manager will lead a team that includes a Coordinator as well as a group of students, that are required throughout the year to effectively manage the work required.

This position has a university-wide (all campuses) mandate and is based at the Waterloo Campus. The incumbent provides leadership in a multi-campus environment, requiring regular interaction, communication and collaboration with staff and stakeholders on all campuses and external partners. The Manager will ensure the unit’s policies, programs and services are delivered equitably across all campuses and reflect the needs of local stakeholders.

Accountabilities : Facility Maintenance & Planning

  • Serves as primary communication conduit between FAM and Department of Residence. Requires thorough understanding of the needs of Residence, limitations of the buildings, expectations of both parties, and the ability to communicate respective needs
  • Online documentation system is an integrated tool for reporting incidents in residence facilities. The Manager is responsible to review, prioritize and plan for the correction of all relevant requests. This involves a significant level of knowledge and communication skills to effectively delegate the work and managing resources within the appropriate budget.
  • Develop and implement a training program for residence life staff that will enable a significant number of minor issues to be resolved in a cost effective and efficient manner.
  • Special Projects are planned on an annual basis to address smaller capital issues. These items need to be coordinated with a thorough plan and approval process to ensure that they are addressed in a timely manner. The timing of these projects requires careful coordination with many areas, specifically the conference services department.
  • Capital planning involves a significant amount of research to document and plan for cycles of replacement of smaller capital items along with input into larger capital plans for building design and construction.
  • Reviews space use/allocation in all residence buildings to ensure effective and efficient use.
  • Seeks new suppliers, materials, and service providers to reflect the changing needs of staff and students occupying residence buildings.
  • Collaborates with campus partners to identify necessary physical improvements and opportunities to improve efficiencies within the buildings.
  • Manages activities of contractors and service providers working in leased and owned properties.

Quality Assurance and Service

  • Coordinate work with constantly changing priorities involves a variety of resources and requires a strong dedication to enhanced communication skills.
  • Collaboration with multiple departments is required to ensure efficient service is provided to the residents.
  • Review of all activities and projects to ensure projects are completed to specified standards.

Financial and Budget Management


  • Budget and Operations are integrated activities that require a significant level of attention to detail. Life safety issues through the SHERM Office, along with building code concerns through Facilities & Asset Management require a comprehensive budget that needs to be prepared annually to coordinate the operations required to be successful.
  • The operating budget needs to be prepared using as much historical detail as is relevant with the future plans for any change within operating the facilities.

Leadership and Stakeholder Relations


  • Customer Service is a significant priority to manage the various tasks within this portfolio. Respecting the student need for privacy and coordination of repairs in a residential environment is a delicate balance.
  • There are external inquiries throughout the year that need to be handled with parents and students related to the cost of repairs for damages that occur or to the condition of their accommodations, that are often difficult to manage.
  • Provide direction to the Coordinator as well as a team of students on a seasonal basis to ensure that all of the projects are completed in an efficient manner.

Qualifications :


  • Post secondary degree or diploma preferred
  • Minimum of 3-5 years of related work experience with facility management
  • Experience creating and managing projects and related budgets, project management experience in a team environment to develop new concept would be considered an asset.
  • Excellent communication skills demonstrated through past experience with problem solving, time management and interpersonal skills in a team environment
  • Demonstrated financial management skills with attention to detail and analytical ability
  • Self-motivated, goal oriented individual who is capable of working in a dynamic and challenging environment
  • Ability to effectively manage and direct the work of others both on a regular basis and in crisis situations. Several years of demonstrated experience supervising permanent and temporary employees.
  • Strong conflict resolution skills
  • Working knowledge of Occupational Health and Safety Act
  • Knowledge of Building and Fire Codes is an asset

Grade : MG-2A
Salary : $63,400 to $79,250
Please Note : Please submit a cover letter and resume.

Wilfrid Laurier University endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier’s Employee Success Factors.

Wilfrid Laurier University is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Indigenous persons and persons of a visible minority.  To obtain a copy of this job description in an accessible format, please contact Human Resources at 519-884-1970 ext.2007.






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