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National Senior Adviser – Pharmacy Operations

Job Information
Author pmnationtalk
Date March 5, 2020
Type Full Time
Company Express Scripts Canada
Location Mississauga, ON
Category Medical / Health
Client Express Scripts Canada
Contact Information
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National Senior Adviser – Pharmacy Operations

The National Senior Advisor – Pharmacy Operations will support the Active Pharmacy operations covering Ontario, British Columbia, Manitoba and New Brunswick.  This includes the front-end pharmacy operations, related member/customer service functions and back end pharmacy production operations and shipping to meet established key performance indicators, financial and strategic objectives as set by the organization..


  • Support the management and oversight of individual pharmacy sites in the region to ensure compliance with regulatory and corporate requirements, SOPs, client contracts, and other compliance requirements.
  • Ensure end-to end accountability for Express Scripts Canada Pharmacy Specialty business. Ensure high quality patient and customer service through quality, accuracy and on time processing of specialty prescriptions.
  • Conduct financial and strategic analyses and develop recommendations for ongoing business process improvements, Continuous Quality Improvement, operating efficiencies and cost reduction.
  • Responsible for productivity results in the region through managing, calibrating and measuring staff-level resources for consistent productivity targets.
  • Responsible for performance to service level targets.
  • Support in planning, analysis and implementation of additional service capacity in the Region including establishing or moving to new facilities, implementing business improvements, automation, IT systems and other improvements supporting business goals.
  • Develop regional leadership to ensure continuous leadership bench strength.
  • Lead/participate in Active Pharmacy strategic and operational initiatives focused on the ongoing development of the business such as performance improvement/reengineering, IT systems development and other key projects as directed.


  • Minimum 5 years of experience in a retail pharmacy setting; Preferential experience in bulk dispensing, mail order, or central fill type retail pharmacy operations;
  • Knowledge of PBM preferred;
  • University-level degree; MBA an asset;
  • Operations knowledge and experience required – includes specific experience using data analytics and reporting as a means to manage Operational decision-making (staffing, demand planning, quality, etc.).
  • PC skills including proficiency in Microsoft office; Moderate relational database query skills (e.g., Access)
  • Advanced problem solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies;
  • Analytical thinking, demonstrated ability to leverage data for problem solving;
  • Financial analysis skills;
  • Demonstrated ability to delegate and collaborate cross-functionally;
  • Excellent communication skills, including written and verbal;
  • Able to work towards specific deliverables within an environment of tight deadlines and significant pressure;
  • Excellent customer service skills required

About Express Scripts Canada

Express Scripts Canada, a registered business name of ESI Canada, an Ontario partnership indirectly controlled by Express Scripts, Inc. (Nasdaq: ESRX), is one of Canada’s leading providers of health benefits management services. From its corporate headquarters in Mississauga, Ontario, just outside Toronto, Express Scripts Canada provides a full range of integrated pharmacy benefit management (PBM) services to insurers, third-party administrators, plan sponsors and the public sector, including health-claims adjudication and processing services, Home Delivery Pharmacy Services, benefit-design consultation, drug-utilization review, formulary management, and medical and drug-data analysis services, to better facilitate the best possible health outcomes at the lowest possible cost.

It will be a condition of employment that the successful candidate receives the Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation in order to receive Clearance if required.

We offer a competitive salary, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. Thank you for your interest in this position, however only qualified candidates will be contacted for an interview. No telephone calls please.

For more information about Express Scripts Canada, visit its Web site at .

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