Pharmacy Operations Analyst

Job Information
Author pmnationtalk
Date April 16, 2019
Type Full Time
Company Express Scripts Canada
Location Mississauga.On
Category Analyst
Client Express Scripts Canada
Contact Information
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Pharmacy Operations Analyst

The Pharmacy Operations Analyst is responsible for performing a range of operational functions, analysis and reporting within the pharmacy environment to support high quality pharmacy services. This is a working Analyst position who creates reports, inventory orders, email lists, and implements them daily/weekly as directed, and provides operational and troubleshooting support at an aggregate business level and at an individual order level.

Prior experience working in a pharmacy as well as capability learning multiple computer systems, performing analytics and troubleshooting operations/processes using systems and data is preferred.


  • Support inventory management through stock variance reporting and related analysis as well as preparing and submitting stock orders to suppliers
  • Troubleshoot problem orders (i.e., delayed/stuck in process) and resolve issues so they can be fulfilled/shipped on a daily basis
  • Correct and maintain patient data, prescription schedules, and other system data
  • Action manual processes as assigned such as maintaining patient lists and sending regular communications to target customers
  • Monitor daily pharmacy performance and ensure order workbench throughput is maintained
  • Review and identify patient billing issues for resolution
  • Complete purchase order receiving process for non drug products and services
  • Conduct analysis and provide recommendations on Pharmacy and Member Contact Centre operations and performance
  • Monitor pharmacy processes and conduct analyses to help teams identify root causes of quality and productivity issues and potential solutions for process improvement
  • Special duties and projects as assigned by the Manager


  • Experience working in a retail pharmacy and/or other order fulfillment business
  • Attention to detail, accuracy and deadline oriented.
  • Strong computer skills, including Microsoft Office programs especially Excel
  • Strong analytical and problem solving capability
  • Experience in inventory management and working in an ERP system an asset
  • Ability to thrive in a challenging, demanding, and rapidly changing environment
  • Initiative and self-motivation with minimum supervision
  • Team player to achieve common departmental and organizational objective
  • Excellent organizational skills with a strong ability to prioritize
  • Flexibility to adapt & accept various tasks to ensure the overall team objectives are met


Pharmacy Operations is responsible for ensuring the efficient operations of the Express Scripts Canada pharmacies. This department is responsible for establishing and maintaining corporate standards of quality, productivity and performance in accordance with legislative and regulatory requirements. Further, this department is responsible for overseeing the production levels and service standards associated with pharmacy operations.


Express Scripts Canada, a registered business name of ESI Canada, an Ontario partnership indirectly controlled by Express Scripts, Inc. (Nasdaq: ESRX), is one of Canada’s leading providers of health benefits management services. From its corporate headquarters in Mississauga, Ontario, just outside Toronto, Express Scripts Canada provides a full range of integrated pharmacy benefit management (PBM) services to insurers, third-party administrators, plan sponsors and the public sector, including health-claims adjudication and processing services, Home Delivery Pharmacy Services, benefit-design consultation, drug-utilization review, formulary management, and medical and drug-data analysis services, to better facilitate the best possible health outcomes at the lowest possible cost.

It will be a condition of employment that the successful candidate receives the Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation in order to receive Clearance if required.

We offer a competitive salary, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. Thank you for your interest in this position, however only qualified candidates will be contacted for an interview. No telephone calls please.

For more information about Express Scripts Canada, visit its Web site at

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