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Regional Manager, International Recruitment, Admissions & Partnerships

Job Information
Author pmnationtalk
Date January 29, 2018
Type Full Time
Company Wilfrid Laurier University
Salary 63, 600 - $79, 250 - Annual
Location Brantford, ON
Category Business / Management
Client Wilfrid Laurier University
Contact Information
Apply Now!

Posting ID : 8662
Apply By : 2/1/2018
Position Title : Regional Manager, International Recruitment, Admissions & Partnerships
Department : Recruitment and Admissions
Job Type : Full-time, Continuing
Campus : Brantford
Reports To : Manager, International Recruitment and Admissions
Position Summary : At Laurier, we are a community. It’s what brings our students here and what keeps our people here.

As an educational institution, we inspire lives of leadership and purpose in our student community. As an employer, we seek, foster and value the same qualities of leadership and purpose in our employee community.

We currently have an opportunity to join the Laurier community as a Regional Manager.

Reporting to the Manager, International Recruitment and Admissions, the Regional Manager, International Recruitment & Admissions, works as a member of this team to ensure the enrolment goals of the university at large are met. The Recruitment and Admissions team will implement strategic plans to advance the position of Wilfrid Laurier University nationally and internationally as a destination for high caliber students. This Regional Manager position is responsible for both the recruitment and admissions components of designated regions and countries in the world and requires a balance of both technical proficiency and precision, and a dynamic and engaging presence and attitude.

The incumbent is responsible for assisting in the implementation of the international recruitment and partnership strategic plan and ensuring that the goals and objectives of the plan are met. The incumbent will communicate with prospective students; will assist in maintaining existing relationships between the university and international and national institutions; will participate in public speaking engagements and participate in the promotion of the university on an international and national level. In this high-pressure, high-volume environment, the incumbent will provide exceptional customer service with these important groups to ensure information needed to make key decisions is provided promptly and with an engaging personal touch. This position is very fast paced due to the high volume of requests. As a result, the incumbent will be required to process admission files in a very timely, accurate, consistent and equitable manner for their specific regions. The incumbent plays a key role by ensuring priorities are set and contributes to the group meeting its deadlines while upholding Laurier’s high standard of admission.

The incumbent will be strategically placed in Brantford to allow for a client service perspective for their respective campus in international enrolment and support various campus-specific partners such as LEAF, the Strategic Enrolment Management (SEM) committee and Deans related to the impact international enrolment has in the Provincial corridor funding model. It is highly desirable for international students from specific regions of the world to study in programs that are offered at the Brantford campus and future campuses (science, engineering, human and social sciences and liberal arts). The incumbent will be responsible to create evidence based market development plans for those campuses with accountability for agreed upon deliverables. The Regional Manager will also be responsible for identifying and executing Academic Outreach opportunities with relevant partners. All of this activity will contribute to the aspirations in the third pillar of the Strategic Academic Plan (2015-2020) of enhancing diversity at Laurier.

Recruitment and Admissions is a team based multi-campus environment and this role will be a key contributor to the overall objectives of this team. Positive interpersonal interactions are required on an ongoing basis with departments (e.g. Laurier International, Student Services) at the Waterloo Campus, the Brantford Campus, and the Toronto office, Regional Representatives, Education Agents and other external partners. This position has a university-wide mandate that will require travel to all campuses and is based at the Brantford Campus.

Accountabilities : Planning, analysis and reporting

• Conduct in-depth market research and create market briefs that will inform decision making for recruitment efforts, especially related to the programs offered at the specific campus
• Create the market development strategies for future campuses and the new programming that will be available there for international students
• Provide statistical and other data with recommendations to make policies more relevant
• Collaborate with campus partners at their specific campus to represent international recruitment and admissions, including SEM, LEAF and the office of the Deans
• Participate in recruitment training, including gathering extensive knowledge of the university, public speaking and presentation practice and gaining extensive knowledge of the admission practices and procedures
• Participate in the travel planning and collective conversations regarding key markets and specific regions assigned
• Plan and execute relevant Academic Outreach initiatives with campus specific expertise for international markets
• Help identify target markets for international activities including alignment between Laurier academic programming and demand in target markets, especially those related to the Brantford and future campuses;
• Prepare and submit accurate monthly statistics and travel expenses
• Collect and report performance measures, contact statistics and financial summaries
• Schedule and co-ordinate timetable of all visits, arranging for travel and lodging as needed

Implementation of visit plan and recruitment/conversion activities

• Project based work relating to prospective students, their recruitment and confirmation to attend Laurier
• Ensure Laurier recruitment processes are tailored to address the needs of a diverse international population;
• Travel independently, speaking to groups of prospective students, their parents, education agents, government officials and school administrators
• Participate in open houses and school tours and visits on campuses from Ontario and International schools
• Participate in virtual recruitment fairs as needed
• Guide international applicants and their representatives through the application process
• Advise prospective students, parents, school counselors, other school officials and community groups on academic and university choices
• Respond to requests for information from prospective students; teachers, guidance counsellors, parents, government officials, agents and other representatives etc.
• Assist domestic recruitment personnel with visits, career fairs and campus tours

Admissions

• Provide exceptional service to applicants via email and phone to ensure information needed to make key decisions is provided promptly and with a personal touch
• Work closely with the members of the Academic community of that are most engaged with program development and delivery to provide market expertise
• Work with domestic Admissions, Laurier International, academic units and other internal stakeholders to ensure that prospective students receive timely and accurate information and excellent quality of service
• Adjudicate, within internally and externally determined deadlines and in a dynamic environment, applications in a fair and consistent manner from specific regions, adhering to established policies as set out by Senate, the admissions office, and Laurier’s admissions committees
• Evaluate diverse candidates’ educational background and provides counselling and appropriate recommendations and alternatives
• Prepare special cases for admissions’ committees for review and communicates decision and, if necessary, options/alternatives to the applicant
• Research, evaluate and apply pertinent criteria of national, international and trans-national educational programs and systems to ensure admission requirements or equivalencies are met
• Apply knowledge and understanding of Admissions Committee and Senate policies and guidelines to influence and maintain fair and equitable practices
• Support domestic recruitment and admissions work when possible in order to ensure all cohorts are up to date and overall enrolment objectives are met
• Diffuse situations where applicant is dissatisfied with outcome

Qualifications :

• Undergraduate university degree
• Minimum two years international recruitment or related work experience
• Experience living or extended travelling abroad in a cross cultural context
• Knowledgeable of international educational systems and practices, university programs, university regulations, policies and procedures
• Experienced at public speaking and making effective presentations that engage the audience to continue with a personal dialogue
• Knowledge of and experience in advising students on educational policies and procedures an asset
• Demonstrated exceptional writing skills that reflects a commitment to precision, customer service, and natural rapport building
• Demonstrated skill/ability in the following areas: dealing courteously and effectively with people; exercising good judgement and initiative; answering inquiries in a clear and concise manner
• Effective interpersonal and public relations skills
• Ability to work independently and set priorities as well as a commitment to a positive team environment and supportive workplace
• Excellent organizational skills and acute attention to detail
• Experience using social media as a marketing tool within an organization
• Knowledge of the visa process for international students
• Understand and maintain sensitivity to dissemination of information about Laurier, particularly admissions cut-off average information as well as when dealing with information about prospective students
• Available and willing to travel locally, nationally and internationally and ability to be away from home for extended periods of time
• Ability to speak and write fluently in another language is an asset. Arabic, Mandarin & Spanish languages are preferred.
• Valid “G” driver’s license with proven good driving record
• Ability to work evenings and weekends
• Ability to be away from home for extended periods of time

Grade : MG-2A
Salary : 63, 600 – $79, 250
Salary Notes : The normal hours of work are 35 hours, however, flexibility in hours will need to be accommodated for nights, weekends and travel. Adequate notice will be provided.
Please Note : Please submit a cover letter and resume.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier’s Employee Success Factors.

Diversity and creating a culture of inclusion is a key pillar of Wilfrid Laurier University’s Strategic Academic Plan and is one of Laurier’s core values. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any sexual identities and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives at jbecker@wlu.ca. Candidates from other equity seeking groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Diversity and Equity Office at diversity@wlu.ca. We have strived to make our application process accessible however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources at 519-884-1970 ext.2007 or hr@wlu.ca.

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