The Canadian Museum for Human Rights (CMHR) is the first museum in the world solely dedicated to the evolution, celebration and future of human rights. It is the first national museum in Canada to be built outside the National Capital Region. Located in the heart of Canada in Winnipeg, Manitoba, the CMHR rises from the Prairie earth at The Forks, which has been a meeting place for over six thousand years.
The CMHR delivers an immersive, interactive and memorable experience for visitors of every background, age and ability. Each visitor has access to a fully reinvented museum experience that reflects a design approach that sets new Canadian and world standards for inclusion and universal accessibility.
We are seeking talented individuals who are motivated to share their passion and commitment to join our team. Together, we aim to enhance the public’s understanding of human rights, to promote respect for others, and to encourage reflection and dialogue.
The CMHR Boutique strives to include fair-trade products that align with the Museum’s approach on issues such as equality, sustainability, children’s rights and women’s rights. The Boutique also operates under an Ethical Purchasing Policy that ensures all merchandise come from sources that – at minimum – offer fair wages and safe working environments with no child labour.
Reporting to the Manager, Retail, Branding and Licensing, the Retail Associate will be responsible for expanding the museum visitor’s experience by providing exceptional service, and assisting visitors in the Museum Boutique.
• Greet customers, determine needs and offer assistance
• Operate a POS (point of sale) system including credit & debit card processing & cash handling
• Open and close cash register, count money, balance cash drawers and deposits
• Operate an inventory management system and maintain inventory records
• Maintain knowledge of retail policies and procedures, and related security practices
• Maintain knowledge of product benefits and features, current sales and promotions, and share knowledge with visitors as appropriate
• Address staff and visitor concerns and complaints, escalating to Team Lead, Retail when deemed necessary
• Price incoming product, and prepare for sales floor
• Stock shelves, display and arrange merchandise to promote sales
• Clean and tidy shelves, counters, and display tables throughout the boutique
• Gift wrap, bag, package items and prepare outgoing shipments
• Accept deliveries
• Perform other duties as assigned
Skills and Qualifications – Required
• Ability to communicate effectively in both official languages, oral and written.
• Minimum of two years of related retail experience, or an equivalent combination of experiences
• Experience working as part of a team
• Experience handling cash
• Experience operating a POS (point of sale) system
• Proficient in MS Office, Outlook, Word, Excel and PowerPoint
• Ability to sensitively address staff and visitor concerns and complaints
• Available to work shifts (weekdays, weekends, evenings and general holidays)
Skills and Qualifications – Desired
• Experience operating an inventory management system
• Knowledge of general security practices in a retail setting
• Ability to communicate in additional languages
• Experience working with and managing volunteers
• Experience with visual merchandising displays
• Ability to determine retail and fashion trends
• Effective interpersonal skills with the ability to remain calm in stressful situations
• Self-starter who takes initiative
• Well organized with exceptional attention to detail
• Ability to work in a fast-paced environment, and adapt to shifting demands and priorities
• Ability to work both independently and collaboratively in a team oriented environment
• Ability to exercise sound judgment
• Polite, positive, attentive, kind and caring
• Demonstrated commitment to Human Rights initiatives in commerce
Official Language Proficiency:
• Bilingual – Level B (Intermediate) in oral proficiency in French
Working Conditions and Physical Demands
• Flexible work hours, including weekdays, weekends, evenings and general holidays
• Some travel may be required
• Occasional heavy lifting required (up to 20 kilograms/ 44 pounds)
• Considerable standing is required (up to 6 hours) or the ability to remain stationed in one location
• Work is in an open public environment
Conditions of Employment
• Security Screening Level – Reliability Status
• Child Abuse Registry Check
Interested applicants should submit a cover letter and résumé through CMHR’s Careers page at https://humanrights.ca/about/careers by October 22, 2018. The cover letter must provide concrete examples that illustrate how they meet the education and experience factors listed in the Qualifications – Required and Desired (if applicable). Résumés will be used as a secondary source to validate the education and experience described in the cover letter.
The Canadian Museum for Human Rights is committed to developing inclusive, barrier-free recruitment processes and work environment. Please advise the HR representative if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.
All applicants will receive a confirmation of receipt of their application. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Intent / Result of process: An eligibility list of qualified candidates may be created as a result of this process. The list would have a retention schedule of six months.