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Scheduling Coordinator

Job Information
Author gwozney
Date March 6, 2019
Deadline Open
Type Full Time
Company Canadian Museum for Human Rights
Salary 44,812 - 52,720 - Per Hour
Location 85 Isarel Asper Way, MB
Category Business / Management
Contact Information


The Canadian Museum for Human Rights (CMHR) is the first museum in the world solely dedicated to the evolution, celebration and future of human rights. It is the first national museum in Canada to be built outside the National Capital Region. Located in the heart of Canada in Winnipeg, Manitoba, the CMHR rises from the Prairie earth at The Forks, which has been a meeting place for over six thousand years.

The CMHR delivers an immersive, interactive and memorable experience for visitors of every background, age and ability. Each visitor has access to a fully reinvented museum experience that reflects a design approach that sets new Canadian and world standards for inclusion and universal accessibility.

We are seeking talented individuals who are motivated to share their passion and commitment to join our team. Together, we aim to enhance the public’s understanding of human rights, to promote respect for others, and to encourage reflection and dialogue.


Key Responsibilities

  • Creates and organizes monthly and daily schedules for program delivery and services, box office and retail teams for management approval.
  • Generates reports on work volume and projected staffing needs; optimizes work schedules.
  • Ensures an adequate number of staff at all times.
  • Replaces absent staff as required to ensure excellent visitor service; places calls, sends emails as required to cover baseline requirements and absences.
  • Makes continual adjustments to daily schedules to meet operational needs.
  • Responds to or defers employee requests for time off, sick calls or other inquiries to leadership for approval and handling.
  • Works closely with the reservations team to ensure booked tours (including Distinguished Visitor and donor tours) and school programs are properly staffed
  • Works with the Human Resources department to coordinate staff training; recommends preferred times and reports back on anticipated attendance at training programs.
  • Coordinates annual vacation planning; ensures staff use allotted annual vacation time, when and if applicable.
  • Develops schedules in accordance to Museum operating standards while respecting the applicable articles within the PSAC collective agreement.
  • Ensure staff satisfaction and work-life balance by creating a flexible and adaptable scheduling environment.
  • Uses EZ Labor to track staff attendance and time; recommends managerial approval of shifts.
  • Recommends overtime to respective managers when necessary and appropriate.
  • Oversees and analyzes the staffing schedules; brings forward recommendations for cost-saving opportunities on staff/salary expenditures as they pertain to scheduling.
  • Provides training to new staff on scheduling procedures, use of EZ Labor, time tracking (punching in and out), and relevant corporate policies and procedures.


Education, Knowledge and Experience

Required Qualifications

  • High school diploma plus one year of education in the field of administration
  • Minimum of 3-5 years of experience scheduling a staff level of 75 or more employees at a similar institution, for example a museum, health care facility, hospital, major retail organization, etc.
  • Familiar with scheduling staff in a unionized environment
  • Proficiency in Microsoft Office suite software including Excel, Word and Outlook
  • Strong attention to detail
  • Proven experience using electronic time card software (for example EZ Labor) and scheduling programs which may or may not be limited to Microsoft Excel
  • Experience working with time cards and ensuring accuracy
  • Well-developed problem-solving skills


Desired Qualifications

  • A university or college degree/diploma in a related discipline (human resources, pay and benefits, etc.)
  • Ability to communicate in both official languages (French and English)



  • Concern for order and quality as well as a sense of urgency
  • Demonstrated superior communication skills, written and oral; listens carefully to others for understanding and communicates accurately to inform and involve
  • Flexibility and adaptability – ability to work effectively in ambiguous or changing situations
  • Initiative – deals with new situations and issues proactively and persistently; seizes opportunities that arise
  • Teamwork – ability to work independently and within a team; works collaboratively with others to achieve organizational goals
  • Creativity and innovation; generates viable new approaches and solutions
  • Strong administrative and organizational skills
  • Highly organized with excellent time management skills
  • Works well under pressure, able to be hands on and apply flexible approach to working hours
  • Strong commitment to institutional values and policies
  • Excellent judgment, tact and diplomacy


Working Conditions and Physical Demands

  • Work is in an office environment in an open cubicle. Will require long periods at desk.
  • Work is generally Monday to Friday. Some evenings and weekends are required.
  • Job involves dealing with tight deadlines in fast-paced, dynamic work flow
  • A considerable amount of time sitting is required, using multiple computer screens


Official Language Proficiency:

  • Bilingual non-imperative


Conditions of Employment

  • Security Screening Level – Reliability Status
  • Child Abuse Registry Check


Application Procedure

Interested applicants should submit a cover letter and résumé through CMHR’s Careers page at by March 17, 2019. The cover letter must provide concrete examples that illustrate how they meet the education and experience factors listed in the Qualifications – Required and Desired (if applicable). Résumés will be used as a secondary source to validate the education and experience described in the cover letter.

The Canadian Museum for Human Rights is committed to developing inclusive, barrier-free recruitment processes and work environment. Please advise the HR representative if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.

All applicants will receive a confirmation of receipt of their application. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Intent / Result of process: An eligibility list of qualified candidates may be created as a result of this process. The list would have a retention schedule of six months.

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