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Service Desk Analyst
BC Public Service
Government Communications and Public Engagement
Victoria, British Columbia
Service Desk Analyst
Salary: $49,917.96- $56,739.27 annually
This posting is to establish an Eligibility List for future Permanent and/or Temporary vacancies at the Victoria Government Communications and Public Engagement location, for up to 1 year.
As a Service Desk Analyst, you provide Tier 1 and Tier 2 technical support by receiving, diagnosing, and/or escalating service requests to resolve complex data and application problems. You are responsible for performing all Service Desk-related duties, including guiding clients in procedures to test or resolve issues, consulting with various stakeholders on technical issues, following up with clients to ensure incidents are resolved, and documenting the nature of incidents and resolutions. You also notify clients of system outages, slowdowns, or emergency requirements, ensure clients are able to utilize technology resources effectively, and that technical issues, incidents and requests are handled within service standards.
If you have IT experience, strong analytical and problem solving skills, and thrive in a service-oriented environment, we look forward to your application.
Qualifications for this role include:
⦁ Diploma, certification or equivalent in the computer science field, or an equivalent combination of education and experience may be considered.
⦁ 3 or more years’ experience in the IT field.
⦁ Experience working in a professional service desk environment.
⦁ Experience using and researching software to provide support to users.
⦁ Experience using computer system operation environments, applications, mobile phone devices or programming languages.
⦁ Preference may be given to applicants with experience providing customer support services in an information technology environment OR helping end users to use and understand computer hardware and software.
For more information and to apply by February 6, 2017, please go to: https://search.employment.gov.bc.ca/cgi-bin/a/highlightjob.cgi?jobid=38501
Attention: only applications submitted through the BC Public Service’s employment website (see link above) will be accepted
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