Service Partner, Employee Benefits and Records

Job Information
Author pmnationtalk
Date July 15, 2019
Type Full Time
Company Interior Health Authority
Location Kelowna, BC
Category Medical / Health
Client Interior Health Authority
Contact Information
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Service Partner, Employee Benefits and Records

Competition #: 01266107
Employee Type: CASUAL
Bargaining Unit: NON-CONTRACT
Reports To: MANAGER


Position Summary
We are hiring a casual Service Partner, Employee Benefits and Records to join the Human Resources-Benefits department. This position is based out of the Community Health & Services Centre (CHSC) in Kelowna.

The Service Partner provides confidential administrative, research, and technical support to the Employee Benefits and Records Portfolio. The Service Partner promotes and fosters an organizational awareness in both the client-manager and employee populations in the Benefits and Records Portfolio. The Service Partner provides advice and guidance on basic Collective Agreement and policy issues and directs client-managers and employees to the appropriate departmental personnel within the organization.


• Determines the nature of basic Collective Agreement issues with an emphasis on employee relations and contract interpretation, advises managers/supervisors, answers inquiries directly or through correspondence.

• Advises managers/supervisors and HR staff on a variety of HR systems and processes including Meditech, eStaffing, and iSite.

• Accesses reports and performs data entry using a variety internal systems and a variety of external benefit provider systems.

• Accesses data from webintelligence reports or macros for a variety of HR initiatives including pension reports. Maintains reports, prepares and analyzes statistics, and conducts research for informed recommendations to the Coordinator, Managers, and Directors.

• Prepares and distributes internal and external correspondence of a confidential nature such as appropriate legal documentation, communication with external benefit providers/carriers, terminations, employees’ benefits, new employee packages, and name change requests.

• Responds to routine employee and manager inquiries, answers telephones, takes messages, and re-directs calls as required.

• Records and types minutes for various team meetings.

• Records management, including setting up and maintaining electronic and manual filing systems.

• May perform timekeeping duties for the Benefits portfolio.

• Assists in developing and updating the Human Resources section of the InsideNet.

• Prepares and designs a variety of presentation materials.

• Other HR duties as assigned.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Our focus is on giving people room to grow, to make an impact in the lives of others.

Come and join our team….Come live, work and play where others only vacation. Make a difference. Love your work. Apply today!

Education, Training, and Experience
• Graduation from an Office Administration program.
• One to three years of related experience in Human Resources.
• Proficiency in Microsoft Office Suite including: Word, Excel, Access, and PowerPoint.
• An appropriate combination of education and experience may be considered.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self – self-awareness, demonstrates character
• Engages Others – communicates effectively
• Achieves Results – takes action to implement decisions
• Develops Coalitions – builds partnership and networks to create results, demonstrates a commitment to customers and service
• System Transformation – encourages and supports innovation

Skills and Abilities
• Models professionalism and integrity.
• Has the capability to organize and prioritize tasks in a fast-paced and often hectic working environment.
• Ability to maintain strict confidentiality, to be discrete, and tactful.
• Basic knowledge of contract interpretation and administrative practices sufficient to assist the Leader, Manager, and Director with a variety of tasks.
• Sound judgment and problem-solving skills.
• Excellent oral and written communication skills.
• Ability to organize and prioritize workload and to be flexible.
• Physical ability to perform the duties of the position.

* All postings with a closing date specified close at 11:59 pm PT

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