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Software Technical Support Analyst

Job Information
Author educoachconsultant
Date September 1, 2019
Type Full Time
Company Educoach Consultant Inc.
Salary 31.00 - Per Hour
Location Burnaby, BC
Category Analyst
Contact Information

Salary: $31.00/Hourly

Job Type: Full-Time, Permanent

Language: English

Start Date of Employment (Approx.): As soon as possible

Minimum Education: Diploma

Positions Available: 1

NOC Group: User Support Technicians (2282)

NOC Job Title: Software Technical Support Analyst

Job Location(s)

4300 N. Fraser Way
Burnaby, British Columbia
V5J 0B3 Canada

Job Description

Job duties:

  • Maintain records of daily data communication transactions, problems and remedial actions taken
  • Contacting electronically or in person with the computer users facing difficulties.
  • To execute solutions with references from guides, manual and other documents
  • Conduct seminars, meetings with the users regarding identified difficulties.
  • Collect information and maintain problems and solutions log for the users.
  • Redesign applications and software required.
  • Supervise other users and technical support members.
  • Provide proper network, internet support to the users.


  • Completion of Secondary School Education is required.
  • Minimum Post-Secondary Education in the same field required.

How to Apply


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