Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!
Please note this a Temporary 12 month assignment within Customer Care and Corporate Affairs: External Communications
Job Overview – Communications Officer:
Join a dynamic and highly productive communications department by elevating its Social Media presence and leadership by assisting the Manager of External Communications in the planning, development and implementation of Social Media communications programs to meet the specific information distribution needs of the Company and the public. Participate in the preparation and provision of written, visual and verbal information on a forward looking or proactive basis to customers, stakeholder groups, Company staff, media contacts and governmental agencies through social mediums.
Support the external communications function by acting as a primary and strategic Company agent on operational and sensitive issues in social media. Research issues to identify appropriate approaches, strategies and responses. Develop key messages, identify positive profile opportunities and coordinate with team members for message consistency.
Play a key role in the development and oversight of the social media strategy and oversee the execution of proactive and reactive tactics on company accounts, organizing original content, grow and nurture the Company’s social audience/followers, fielding questions/inquiries from customers/stakeholders, ensuring cross-platform consistency on position statements, escalating emerging issues, and serve as final approver of post content.
Oversee and provide guidance to Customer Contact Centre to continuously improve community management.
Monitor, measure and evaluate the success of all social platforms.
Provide operational support to a myriad of corporate communications activities, including media events, speeches, employee events, trade shows and stakeholder meetings through the lens of social media.
Confer with the field or other Company personnel involved in related or shared projects/programs, to discuss and solve problems of mutual concern.
Act as a resource and work with various contacts regarding continuing communications at and on behalf of the Company.
Plan, develop and implement communications plans and strategies in support of corporately stated objectives and to address stakeholder, customer and employee needs. Support employee communication efforts through the development and implementation of communication plans and strategies that improve employee engagement through social media. Monitor the success of programs.
Keep abreast of and maintain a general knowledge and information data bank on social media and/or communications best practices, current and developing energy sources, electricity, the Company’s role, objectives and policies and other relevant topics.
Act as the social media contact in emergency situations; be responsible for the operation of the local Information Centre set up in the local municipality (i.e., prepare social media bulletins/updates on the emergency situation for release).
Provide direction and supervision to one direct report in the execution of the company’s social media strategies and tactics.
Support the department’s after hours function by serving as part of the on-call team and be available for occasional travel.
Perform other duties as required.
A four year university education in public relations, journalism, social sciences, communications or English.
A post-graduate program in communications, journalism or social media would be considered an asset.
8 to 10 years of experience in a combination of public relations, media relations, corporate communications, news media and social media.
Highly developed communication and interpersonal skills, able to build relationships and interact comfortably with a wide range of levels in the organization: from senior executives to support staff within and outside of the company.
Demonstrated proficiency in major social media channels, including Facebook, Instagram, Twitter and LinkedIn.
An adept story teller, capable of distilling complicated topics into digestible sound bites.
A brand-builder, interested in building the Company’s notoriety and audiences by leveraging modern and emerging tools
At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2019.
Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email firstname.lastname@example.org. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
Deadline: September 16, 2019
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