This position reports to the Director, Advanced Meter Infrastructure (AMI) Operations. In this position you will lead the Complex Metering Team within AMI Operations to ensure that complex meter data for both Retail and Wholesale billing and settlements along with Power Quality Data are delivered in a manner that complies with required regulations (OEB, Measurement Canada, IESO, etc.) and meet customer needs
This includes supporting the Director, AMI Operations by:
Leading the AMI Operations delivery team in developing and administering a quality of service approach that optimizes service integrity and market cost for services
Providing direction to the AMI Operations delivery team in the accomplishment of its work program at defined integrity levels
Initiating and implementing programs and service delivery modifications to improve customer satisfaction and operational proficiency
Provide effective leadership, direction and supervision to staff
Through collateral relationships with the Director AMI Operations, achieve the corporate strategies, policies, accountabilities, tasks, budget, programs, compliance, performance targets, and expectations for continuous improvement, in regards to AMI Operations by providing the following:
Provide visible leadership to develop and maintain a safe and healthy workplace.
To create a culture and maintain a work environment where employees can be fully engaged.
Provide leadership, direction, coaching and counseling to staff involved in all facets of the execution of work within the unit
Includes monitoring Service Level Agreement Compliance and making adjustments as required to meet evolving business directions and needs.
Manage the relationship between AMI Operations Department and supporting Hydro One lines of business to ensure work is monitored and reported as to its effectiveness (cost and timelines) to support AMI Operations objectives
Review existing methods, procedures, and accomplishments and analyze costs to recognize means for increasing productivity and effectiveness.
Assure that costs associated with provision of services are being minimized and that services are being delivered in a manner which meets standards set by customers.
Provide services at rates which reflect a value added and competitive market price, and maintain, expand, reduce, migrate or out-source services according to approved strategies for service provision.
Develop and deliver/arrange for delivery of new services as approved in the plan.
Provide input and inform the development and implementation of strategy and asset management plans for advanced metering infrastructure, in accordance with corporate goals and system level planning strategy
Provide strategic human resource management within the work unit including interviewing and selection of candidates and acting as the contact supervisor.
Be responsible for human relations promotion, demotion, transfers and discipline, etc.
Direct the work program by organizing resources for maximum effectiveness.
Modify the program to meet changing conditions.
Develop and maintain government accreditation programs.
Act as the Quality Authority with respect to the Quality Management System including, Measurement Canada accreditation and verification programs, IESO MSP Develop agreements/contracts with external organizations and deliver services, where consistent with approved business direction.
Provide input and inform the development of meter and construction standards
Support the development and implementation of quality management programs to monitor and continuously improve the quality of the Advanced Metering Infrastructure Network.
Ensure that services provision minimizes impacts on the environment, and is consistent with regulations and corporate policies.
Maintain effective relationships with service users/receivers to ensure initiatives and programs can be effectively carried out within the unit.
Provide strategic, tactical and operational planning for the unit.
Provide strategic direction for complex facility software; such as LAN/WAN facilities software, firmware and other AMI and network enabled applications by ensuring that corrections, new versions, parameters and modifications are executed by your team in order to improve performance and simplify use.
Oversee the testing, evaluation, installation, inventory, regulatory requirements and operation of vendor supplied network hardware and software solutions.
Select parameters, generate, test and implement.
Oversee the lifecycle of AMI products including refurbishment and end- of-life.
Maintain awareness of AMI technology and industry standards.
Guide vendor roadmaps to align with strategy and priorities.
Manage the unit and achieve the approved programs and targeted results through:
Maintaining a team of subordinates who are capable of producing the outputs required:
Ensure subordinates are able and willing to produce the desired output, and that subordinate managers continually improve the processes for achieving the outputs
Assess staff capability to do the required work, now and in the future
Conduct personal effectiveness reviews of subordinates managers/specialists to build relationships and trust, and to improve effectiveness mentor and counsel subordinates-once-removed
Accountability for the Outputs of Others:
Set the appropriate context for subordinates (i.e.corporate strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations for continuous improvement, etc.)
Set an effective framework of policies and procedures for the work of the unit
Know and ensure own and subordinates’ compliance with all legal and regulatory requirements, and all corporate policies and procedures, and generally accepted practices relating to the work of the unit
Establish a two-way working relationship with subordinates to solicit their views on conditions and potential changes effecting their work, and continuous improvement opportunities
Providing leadership to subordinates, so that they collaborate competently, and with full commitment, with each other in pursuing the goals set
Translate the corporate goals and objectives into a direction which guides the work of the unit
Communicate that direction to all staff define specific tasks for subordinates which are required to achieve desired results and/or to accommodate changes required within the business operations Communicate expectations regarding the collateral relationship among subordinates
Providing a Safe and Healthy Work Environment:
Provide subordinates with appropriate knowledge, skills, information, work procedures and equipment to facilitate responsible behaviour which will protect their safety and contribute to their health
Provide a work environment and facilities where health and safety incidents are minimized
Provide a work environment that supports and values diversity, and is free from harassment know and ensure subordinates comply with all legal and regulatory requirements, corporate policies and procedures, and generally accepted practices relating to their work
Selection Criteria -Essential Knowledge:
Detailed knowledge and understanding of applicable legislation and related Regulations, OEB, IESO and Measurement Canada requirements
Experience in the design, development, implementation and operation of meter data collection and exception management processes.
In-depth understanding of applicable computer programs/systems specific to Metering and Power Quality (SAP, Itron MV90 and IEE, NMS, Various Meter Vendor Head End Systems, PQView, StruxureWare Power Monitoring Expert (PME), PowerLogic ION)
Superior oral and written communication skills and excellent presentation skills.
Extensive knowledge and awareness of technology and business processes supporting Hydro One’s interval meter solution.
Extensive experience with Hydro One business processes including work management, meter inventory management, meter and AMI network asset management and meter network operations
Demonstrated experience in business analysis and information management.
Business focus – ability to understand business objectives and translate them into requirements and solutions.
Demonstrated leadership and managerial competency in managing a team of professionals, establishing priorities and adapting to changing conditions.
Demonstrated interpersonal skills to relate well to management, peers and frontline staff.
Extensive Experience working with clients internal and external, staff, vendors and organizations serving diverse groups
Strategic business thinking – ability to apply their technical knowledge and experience to making management decisions for achieving business objectives
Initiative to challenge current practices and recommend programs to improve operation and develop new opportunities.
Successful completion of post-secondary education, demonstrated management experience with demonstrated required knowledge and competencies
If you share our passion for safety, our customer service focus, and are ready to play a lead role in building a bright future, we would love to hear from you!
Thank you for considering this opportunity and we welcome applications from all qualified candidates. If you are being considered for an interview or other assessment one of our Recruitment Consultants will be in touch. Furthermore, if you are being considered for an interview and require special accommodations please let us know. Finally, short-listed candidates will be asked to pass a reliability check (which could include criminal background check, driver’s license abstract, education verification, etc.) prior being offered a job at Hydro One.
Deadline: February 19, 2019
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