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Street Outreach Programs Officer

Job Information
Author ahnationtalk
Date January 6, 2017
Type Full Time
Company City of Toronto
Salary $92,110.20 - $108,217.20 - Per Hour
Location Toronto, ON
Category Social Services
Client City of Toronto
Contact Information
Apply Now!


Street Outreach Programs Officer

Job ID # 2260251 X
Division Shelter, Support & Housing Admin
Section Hostels
Job Stream Children, Community & Social Services
Job Type Temporary, Full-Time
Temporary Duration 12  Months
Salary/Rate $92,110.20 – $108,217.20 / Year
Hours of Work (bi-weekly) 70.00
Shift Information 35 hours per week
Affiliation Non-Union
Number of Positions Open 1
Posting Date 06-Jan-2017
Closing Date 20-Jan-2017

Job Description

Major Responsibilities:

Reporting to the Manager, in this position you will be responsible for:

  • Developing and maintaining partnerships with community-based agencies, other City Divisions, other funders, the private sector, the general public, other orders of government and other stakeholders to create opportunities for homeless people and those at risk of homelessness access and sustain housing
  • Leading innovative programs, piloting new approaches to service delivery, monitoring the effectiveness of implementation and recommending changes to the manner with which homeless individuals are assisted in accessing and sustaining housing
  • Organizing workshops and meetings for relevant stakeholders to ensure effective coordination and appropriate information sharing in service delivery; making presentations to a variety of audiences
  • Monitoring outcomes of contracted non-profit agencies and frontline operations , and providing coaching, counselling, advice, solutions and/or training to maximize successful outcomes
  • Providing direction and supervision to staff within the Streets to Homes unit or other assigned staffing unit
  • Developing relationships and partnerships with private sector landlords and non-profit supportive, transitional and social housing providers to increase the range of housing opportunities available for clients
  • Developing relationships and partnerships with Ministry of Health funded programs and Local Health Integration Networks to improve the accessibility, applicability and quality of existing programs and develop new services, protocols and agreements aimed at increasing the range of health opportunities available for clients
  • Coordinating services for homeless individuals living outdoors, including working with other City Divisions as necessary, and working to resolve issues related to homeless encampments, including on-site assessments and direct service as necessary
  • Supporting the development and implementation of housing and homelessness related projects through the effective management of various Divisional grant programs and other programs (e.g. Housing Allowance Program) that assist clients experiencing homelessness access and sustain housing
  • Providing appropriate direction, advice and information to agencies when developing applications for funding, and evaluating proposals in terms of content, financial requirements, and organizational strength and formulating recommendations on agency allocations for consideration by the General Manager and City Council
  • Ensuring compliance to City policies governing grants and requirements of the Federal and Provincial ministries involved in funding projects
  • Conducting agency reviews and providing technical, administrative and leadership expertise to assist agencies in working with people experiencing homelessness or at risk of homelessness to access and sustain housing
  • Ensuring timely and efficient production of all required grants program reports and statements and the maintenance of appropriate records
  • In collaboration with Divisional units, implement operational reviews of agencies in difficulty, developing remediation strategies and implementing strategies aimed at preserving and enhancing community partnerships and quality service
  • Develop targets and criteria to measure the effectiveness of programs, and implement these criteria internally, with funded agencies and other multi-sectoral projects
  • Preparing briefing notes, memos, reports, statistical summaries and synopses of meetings, seminars, workshops and/or research
  • Representing the Manager, Director or Division at meetings, and/or through correspondence and other communications
  • Assisting in the professional development of street outreach and housing follow-up services by undertaking needs assessments, researching and developing options, and managing professional development of City staff and staff/management of community agencies
  • Advancing the knowledge of homelessness and the solutions available to assist individuals access and sustain housing by leading evaluation and research assignments, including the supervision of consultants and related contract management and by participating in a variety of research efforts and implementing complex assignments.

Key Qualifications:

  1. Post secondary education in a social services discipline or an equivalent combination of education and experience
  2. Considerable experience in community development strategies specifically in the planning, development, and implementation of programs that meet community needs including addressing the needs of individuals experiencing homelessness
  3. Extensive experience developing and supervising individuals and teams in a social services and human services environment.
  4. Experience supporting stakeholder and staff engagement processes
  5. Experience working with and extensive knowledge of one or more of the following systems: health, mental health, addictions, corrections, and/or income supports.
  6. Experience working with the service needs of one or more of the sub-populations of the homeless population: individuals living outdoors, Aboriginal people, youth, and/or persons with mental health and/or addiction issues.
  7. Ability to administer agency or grants programs, including program design and implementation, as well as consultation with community service organizations with a focus on programs/services that address the needs of homeless individuals living outdoors.
  8. Knowledge of project development and ability to manage projects.
  9. Knowledge of budgeting and administration, and the ability to manage a database with knowledge of basic statistical methods of data collection and analysis.
  10. Strong interpersonal, leadership, partnership development, networking, conflict resolution and problem solving skills.
  11. Knowledge of approaches that assist homeless individuals in ending their homelessness, including demonstrated knowledge of the housing and homelessness resources that exist in Toronto and an understanding of “housing first” approaches to solving homelessness.
  12. Effective oral and written communication with the public, politicians and community agencies.
  13. Knowledge of relevant legislation, including City by-laws respecting use of public space.
  14. Ability to work in a fast-paced, high-profile environment with competing priorities and tight timelines.
  15. Must be able to work flexible hours including weekends and evenings.
  16. Familiarity with government legislation in the area of Occupational Health and Safety.

Police Reference Check (PRC) Requirements:

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.

The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment.  In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto’s Accommodation Policy, a request for accommodation will be accepted as part of the City’s hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.

If you are an individual with a disability and you need assistance or an accommodation during the application process, please email us at quoting the job ID#2260251 and the job classification title, Street Outreach Programs Officer.


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