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Technical Support Analysts

Job Information
Author marlette
Date September 28, 2017
Type Full Time
Company Infinite IT Solutions Inc.
Salary $29.50 - Per Hour
Location Toronto, ON
Category Technician
Contact Information

Infinite IT Solutions Inc. is looking for Two (2) Technical Support Analysts – Systems to perform the following duties:

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Salary: $29.50 per hour; 40 hours per week
Permanent, Full-Time
Start date: immediately
Benefits: Medical, Prescription Drugs, Mileage paid, Dental, Group Insurance, Life Insurance Benefits

Employment Conditions:

Early morning, Morning, Day, Evening, Weekend, Night, Flexible hours

Work Conditions and Physical Capabilities:

Fast-paced environment, Work under pressure, Repetitive tasks, Attention to detail, Sitting, Combination of sitting, standing, walking

Personal Suitability:

Accurate, Team player, Excellent oral communication, Organized, Excellent written communication, Judgment, Effective interpersonal skills, Initiative, Client focus

Computer and Technology Knowledge:

MAC, Device drivers, Networking software, Networking hardware, Extranet, Internet, Servers, Desktop applications, File management software, Multimedia software, Word processing software, Presentation software, Mail server software, Communication software, Wireless networks, TCP/IP, MS Office, MS Windows, Spreadsheet

Work Setting:

Computer hardware or software retailer/wholesaler, Help desk, Telecommunications industry, Consulting firm, Internet Service Provider (ISP), Server farm

Business address:

6-6150 Highway 7, Suite 451, Vaughan, ON L4H 0R6

Location of employment:

307 Humberline Drive, Toronto, ON M9W 5V1


Education: Diploma or equivalent experience
Minimum 1 year

Please send your resume

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