Reporting to the ITMC Manager, the successful incumbent will be required to provide HOT network management support services as follows:
On a rotating shift basis, assist in the operation of the ITMC by providing front-line support for network issues and provide technical support for reported problems on various telecommunications systems and/or networks, such as LAN/WAN data services, power system telecommunications, voice and commercial services and public sector networks.
Monitor HOT/HONI facilities consisting of microwave towers, Telecom Shelters and POPs and take action accordingly.
Provide resolution to customers with a goal of minimizing outage duration by working with and requesting escalations with various internal and/or external stakeholders (e.g. telecommunications carriers, vendors), as required. Perform all aspects of Incident Management for all networks on the current ticketing system, including investigation, triage and correlation of alarms.
Perform the management of all aspects of Telecom NOMS slips and RFCs for all PSTS services to provide real-time power line protection status information to the IESO, as required. Perform all aspects of Emergency and Expedited RFCs for all networks.
Perform Impact Analysis and document affected services during high priority events.
Participate in the Emergency ITMC backup testing and training in order to provide complete job function during relocation from Richview.
Assist in the planning and implementation of current and future work programs. Recommend changes and maintain knowledge on new products and services, techniques, procedures, designs etc. that will result in work programs.
Assist in the development, implementation and provisioning of designs for telecommunications systems to meet or enhance the reliability needs of the power system Assist in the development and preparation of engineering designs, design specifications, cost estimate, resource requirement and instructions for work or projects for telecommunication facilities.
Assist in the provision of specialized engineering information, education and assistance to other units in the division and other Business Units in the corporation.
Monitor acceptance testing and alarms testing, and remotely and inspect telecom facilities, as required.
Perform other duties as required.
Requires knowledge of electrical engineering specializing in telecommunications, including principles of computer science, electronics engineering, electromagnetic theory, radio frequency engineering and structural mechanics to gain an appreciation of design concepts and applications to varying telecom requirements.
Requires current knowledge of emerging telecommunication technologies and commercial services to ascertain suitability for use in the power system applications and other core business and administrative applications like voice/data/video services, LAN/WAN technologies, computer, telephony integration and other telecom enabled applications.
Requires knowledge of commercial telecom service offerings and tariffs. Requires a good knowledge of English to communicate effectively with internal and external contacts involved in accomplishing work objectives in support of work programs
Four-year university education in an appropriate field, such as electrical engineering, or by having the equivalent level of education.
4-6 years of related experience
Experience in telecom systems and networks.
Experience with the established corporate telecom infrastructure, regulations, policies and operating procedures.
Experience with the operation, maintenance of microwave, PLC, VHF/UHF radio, fibre optics and wired based transmission systems.
Experience and familiarity with commercial telecom service offerings and telecom tariffs.
Familiarity with the organization structure, roles and responsibilities.
If you share our passion for safety, our customer service focus, and are ready to play a lead role in building a bright future, we would love to hear from you!
Thank you for considering this opportunity and we welcome applications from all qualified candidates. If you are being considered for an interview or other assessment one of our Recruitment Consultants will be in touch. Furthermore, if you are being considered for an interview and require special accommodations please let us know. Finally, short-listed candidates will be asked to pass a reliability check (which could include criminal background check, driver’s license abstract, education verification, etc.) prior being offered a job at Hydro One.
Deadline: October 16, 2018
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