Tour Guide Supervisor

Job Information
Author solacemti
Date March 14, 2019
Deadline Open
Type Full Time
Company Solace Mountain Tours Inc.
Salary $19.23 - Per Hour
Location Banff, AB
Category Customer Service
Contact Information
hrsolacemti@gmail.com

Tour Guide Supervisor
Solace Mountain Tours Inc.

Job details:
Location: Banff, AB
Salary: $19.23 hourly for 30 hours per week
1 Vacancy
Employment groups: Youth, Persons with disabilities, Indigenous people, Newcomers to Canada
Terms of employment: Permanent, Full time
Start date: As soon as possible
Employment conditions: Overtime, Morning, Day, Evening, Shift, Weekend

Qualifications:
– Ability to communicate orally and in writing in English is required.
– Completion of secondary (high) school is required.
– 1 year to less than 2 years of work experience as a tour guide is required.
– Proficiency in the Japanese language is an asset.

Job duties:
– Hire and train staff in job duties, safety procedures and company policies such as:
> airport drop-off/ pick-up service including reconfirming flights, arranging parking and ensuring general client safety;
> tour guide service including managing group tours, ensuring client safety, disseminating information regarding local flora and fauna, geology and geography, history, local amenities, and general information about Canada (GST, money, laws, cultures etc.);
> service and reporting procedures including incident reporting, tour itinerary confirmation, giveaways and/or collection procedures for check-in/out assistance;
– Co-ordinate, assign and review work for tour guides;
– Establish work schedules and procedures for tour guides, together with management;
– Schedule tour guides;
– Review performance of tour guides;
– Identify training needs and suggest or implement improvements in job duties and procedures;
– Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work as necessary;
– Resolve work-related problems and prepare and submit progress and other reports to management;
– Handle emergency situations as necessary;
– Arrange group tours requiring multiple tour guides, transportation, accommodations and meals, as well as manage tour guides and clients on site;
– Perform duties of a tour guide if necessary;
– Assist clients/guests with special needs if required

Other information:
– Ability to Supervise: 5-10 tour guides
– Work Location Information: Staff accommodation available
– Job Location: PO.Box 1376 #310 Cascade Plaza 317 Banff Ave, Banff AB T1L 1B3

How to apply:
By email: hrsolacemti@gmail.com

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