Full life cycle support of network infrastructure required for the support of the Integrated Operating Facilities used in the real-time monitoring and control of the transmission system
Support system designs and software through their lifecycle, including requirements definition, design, specification, implementation plans, project costing and procurement, installation, commissioning, production support and decommissioning.
Provide support and assistance to other team members and end-users to identify and troubleshoot system problems.
Manage problems handed over by 1st level support through to resolution, including any required design changes, emergency fixes or support required from vendor support organizations.
Evaluate and maintain current knowledge of emerging technologies and commercial services to ascertain suitability for use.
Provide on-call support for systems issues as required.
Interact with other departments, divisions, or external organizations in support of Power System IT objectives.
Perform other duties as required.
Demonstrated strong personal commitment to delivering high quality work and customer satisfaction.
Demonstrated ability to develop, deploy and support complex real-time systems, applications and tools required for transmission operations.
Demonstrated commitment to customer and Hydro One goals.
Demonstrated team leadership and team player skills.
Demonstrated strong organization and planning skills.
Demonstrated ability to work in a project environment, under tight deadlines, interfacing with applications and system experts, as well as users and project leader.
Demonstrated record of self-motivated behavior and perseverance to accomplish objectives.
Demonstrated strong problem solving and trouble shooting skills.
Demonstrated use of innovative solutions and approaches.
Demonstrated ability to assess and manage risk.
Excellent written and oral communications skills and practices.
Demonstrated capability to deal with external vendors.
Experience working in a high availability, high security, real time computing environment
Essential Knowledge, Experience and Qualifications:
Requires intermediate to advanced knowledge of power system engineering theory, computer applications and complex computer systems running in a mission critical, real time environment.
This knowledge is normally acquired through the completion of four years of University training or equivalent plus up to 6 years relevant experience.
Four to six years of experience supporting advanced real time systems, applications and tools at a large scale transmission operating centre.
Requires an in-depth understanding of the Hydro One Transmission system.
Requires experience with change control, incident control, source control, and release procedures as it relates to the operation of computer systems in a transmission operation centre.
Experience in analyzing user requirements, formulating detailed specifications, contributing to system design and systems integration, meeting quality assurance testing and delivering user training for supplied tools and applications.
If you share our passion for safety, our customer service focus, and are ready to play a lead role in building a bright future, we would love to hear from you!
Thank you for considering this opportunity and we welcome applications from all qualified candidates. If you are being considered for an interview or other assessment one of our Recruitment Consultants will be in touch. Furthermore, if you are being considered for an interview and require special accommodations please let us know. Finally, short-listed candidates will be asked to pass a reliability check (which could include criminal background check, driver’s license abstract, education verification, etc.) prior being offered a job at Hydro One.
Deadline: November 19, 2018
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